Data Analyst at ENGIE

Job Purpose/Mission

Reporting to the Head of Commercial, the Data Analyst is responsible for management, collection and analyzing of data that will provide insights and help focus efforts towards achievement of the company's goals.

Responsibilities

• Collate and analyze data for reports.
• Generate reports to assist teams in focusing field activities and enhance the monitoring, evaluation, and learning.
• Working with finance department unit, ensure that sales commissions are collated and processed in a timely fashion.
• Monitor sales cycle trends and flag out any anomalies e.g., low lead generation, weak conversion, new growth areas.
• Working with field teams, collate farmer issues and analyze (system or user) before forwarding to relevant departments for resolution and follow through for closure.
• Track issues that come in via customer experience and credit and ensure they are routed to the relevant departments within the company for resolution within agreed SLAs.
• Develop and present where necessary reports to both internal as well as external stakeholders.
• Support product development strategies, execution, and implementation of enhancements
• Compiling, analyzing, and interpreting quantitative data for adhoc and regular market intelligence analysis

Knowledge And Skills

Experience:

• Have practical knowledge and relevant work experience of not less than 2 years as a Business Analyst
• Knowledge and expertise in re-engineering of business processes, including project management and problem-solving skills with excellent communication skills and ability to engage customers, vendors, partners, and internal cross functional teams.

Qualifications:

• Be a holder of a bachelor's degree, preferably in Business, Science or IT gained from a recognized institution.

Language(s):

• English
• Kiswahili.

Technology:

• Very Strong experience in technology required for the role.