Debt Recovery Officer at Kimisitu Sacco

Position Summary

• You will be responsible for notifying members on their loans in arrears i.e., substandard, doubtful and loss, follow up and advise the members on loan repayment modes.

Key Responsibilities

• Analyze a list of members in arrears monthly based on the number of missed instalments.
• Communicate to members in arrears informing them of amount in arrears. Follow up through phone call and SMS’s.
• Working with the members on an agreed payment plan, send reminders before the agreed due dates.
• Answer queries and offer advice to the members.
• Refer cases for restructure to Credit Officer.
• Prepare monthly reports: Collections received, all follow-ups done, Commitment dates agreed on.

Qualifications & Experience

• Diploma in Co-operative Management, Business Administration, or its equivalent qualification.
• A bachelor’s degree in Cooperative management or its equivalent is an added advantage.
• Minimum two (2) years’ experience in a similar role in a financial institution
• Proficiency in computer skills
• Proficiency in computerized accounting system

Personal Attributes required for this role:

• Debt recovery analysis skills
• Good Analytical Skills
• Good communications and negotiation skills
• A person of Integrity
• Team player

Key Relationships:
Direct Reports to this Role:

• None

Internal Contacts:

• All departments

External Contacts:

• Members
• Service providers – auctioneers