Deputy Director, Corporate Communications at National Defence University - NDU-K

Duties and Responsibilities
Duties and responsibilities at this level will entail: -

• Developing, implementing and reviewing corporate communications policies, strategies, standards, guidelines and procedures;
• Coordinating implementation of strategies aimed at promoting University’s brand through corporate social responsibility initiatives;
• Promoting corporate perception of the University;
• Developing, implementing and managing the social media strategy to promote visibility of the University;
• Designing communication infrastructure of the University’s brand through publications, merchandising and marketing; 
• Coordinating media events and publicity programs;
• Coordinating customer care services;
• Conducting customer satisfaction surveys and research on customer service best practices;
• Updating website content;
• Coordinating official communication with the media and coverage of University’s events and activities;
• Managing media and customer intelligence to identify relevant information for the University;
• Coordinating the University’s corporate social responsibility programs;
• Maintaining linkages with internal and external stakeholders for mutual beneficial relationships;
• Developing, monitoring and reviewing the University’s service delivery charter;
• Investigating and resolving customer complaints; and
• Developing and disseminating Information Education Communication (IEC) materials.

Requirements for Appointment

For appointment to this grade, a candidate must have: -

• Cumulative service period of fifteen (15) years’ relevant work experience, three (3) of which should have been at the grade of Assistant Director, Corporate Communication or in a comparable position;
• Bachelor’s degree in any of the following: Public Relations, Corporate Communications, Journalism, Journalism and Mass Communication, Mass
• Communication, Communications and Public Relations, International Relations and Diplomacy, Communication Studies, Communication and Media or equivalent qualification from a recognized and accredited institution;
• Master’s degree in any of the following: Public Relations, Corporate Communications, Journalism, Journalism and Mass Communication, Mass Communication, Communications and Public Relations, International Relations and Diplomacy, Communication Studies, Communication and Media or equivalent qualification from a recognized and accredited institution;
• Certificate in Leadership Course lasting not less than four (4) weeks from a recognized and accredited institution;
• A valid practicing License (where applicable);
• Relevant technical and professional certification from a recognized institution;
• Registered with relevant professional body (where applicable);
• Proficiency in computer applications;
• Demonstrated a clear understanding of national development policies, goals and objectives and ability to integrate them in corporate communications functions.