Digital Platforms & IT Officer at Kenya Renewable Energy Association (KEREA)

Responsibilities

Technical Responsibilities

Under the guidance of the CEO, the Digital Platforms & IT Officer shall:

Platform & Systems Management

• Manage and maintain all KEREA ICT systems, including networks, hardware, software, servers, and backups.
• Administer and maintain the USSD, digital marketplace and PAYGO platforms linking financiers, suppliers, installers, and end-users.
• Monitor system uptime, troubleshoot issues, and ensure 99% availability across all digital platforms.
• Manage integrations, APIs, user accounts, permissions, and platform configurations.
• Oversee routine updates, content uploads, plugin management, SEO, and analytics for kerea.org.
• Ensure security, accuracy, backups, and integrity of all digital assets and data.

Customer, Installer & Member Management

• Coordinate onboarding of customers, installers, suppliers, and financiers onto the digital platform.
• Support member onboarding (technical side only) and ensure smooth digital access to member resources.
• Manage complaints logging, tracking, analysis, and escalation in collaboration with the Programmes team.
• Conduct data verification and quality checks across all digital platforms.

IT Support & Cybersecurity

• Provide ICT helpdesk services for the Secretariat—hardware, network, laptop, printer, email, and hosting support.
• Maintain Google Workspace, domain management, and user accounts.
• Implement cybersecurity policies, ensure data protection compliance, and conduct regular IT audits.
• Lead ICT procurement, asset management, vendor supervision, and maintenance schedules.

Innovation & Digital Transformation

• Support digital process automation across departments (membership, programs, finance).
• Prepare system documentation, manuals, and user guides.
• Provide training and capacity-building to staff, members, and project partners on using digital tools.
• Work closely with Solar Mkononi, PURE, and all project teams to align digital systems with project delivery targets.

Reporting

The Digital Platforms & IT Officer shall:

• Prepare periodic analytics dashboards, technical reports, and digital platform performance summaries.
• Maintain logs and documentation of updates, backups, cybersecurity checks, and data management activities.
• Submit monthly, quarterly, and annual digital operations reports to the CEO.
• Perform any other ICT-related duties as assigned by the CEO.

Key Performance Indicators (KPIs)

Objective Area | Key Indicator | Frequency

• Platform Management | 99% uptime for digital marketplace, USSD, and web systems | Monthly
• Onboarding & Support | Minimum 120 new users/partners onboarded per quarter | Monthly
• Data & Reporting | The member portal and repository updated with new content monthly | Monthly
• Technical Support | ICT support ticket resolution time under 48 hours | Daily
• Cybersecurity & Maintenance | Quarterly security audit and system updates completed | Quarterly
• Stakeholder Satisfaction | ≥85% satisfaction rate among internal & external users | Bi-annual

Required Qualifications, Competences & Experience

Qualifications

• Bachelor’s degree in engineering, IT, computer science, software engineering, information systems, or a related field.
• Minimum 3 years’ experience developing web-based systems or digital platforms, preferably in renewable energy, development, digital finance, or SME ecosystems.
• Demonstrated experience developing and maintaining IOT solutions, open-source and web-based systems. Experience in bulk SMS and USSD platforms will be an added advantage 
• Strong understanding of data security, cloud solutions, and API integrations.