Director, Integrated Investigations at World Vision Kenya

MAJOR RESPONSIBILITIES 

40%
Strategic Direction:

• Lead a team of investigators and managers to provide high quality investigative services for WV across GC, RO, FO and (as requested) Support Offices. 
• Develop, execute, and communicate a strategic vision for the newly formed Integrated Investigations Department that will maintain and deliver a streamlined, professional, and reliable investigative capability across WV. 
• Maintain effective working relationships and partnerships with a diverse group of key stakeholders from across the WV Partnership. Effectively advocate and influence leaders on the value of internal investigations and importance of effective complaint management practices. 
• Identify, plan, and execute a series of process improvements, streamlining and integrating existing functional approaches to investigations into a simple and highly functional investigations programme that meets internal and external stakeholders needs.
• Represent WV to external donors and institutions to address concerns and ensure WV’s investigative capability is in line with applicable industry standards and WV’s values. 
• Ensure investigative reports provide management with strategic insights on potential control weaknesses, systemic risks, and opportunities for improvement to maximize the value of investigations. 
• Re-design and maintain comprehensive investigative metrics and reporting. This should include stakeholder analysis, evaluation of current methodologies and work products, and the creation of new report and dashboards to meet the needs of various stakeholders and departmental interdependencies. 

40%

Technical Leadership 

• Investigation reports will be produced and issued in a timely manner that meets established timeframes. Reports will be distributed consistently regardless of the type of investigation being conducted.
• Investigative Tools and templates will be designed with the investigator and stakeholder in mind, ensuring that investigations are conducted as efficiently as possible while still maintaining a high degree of accuracy and consistency.
• Complaint management systems, including the management of incident reports, and the Whistleblower Hotline will be operated consistently and in line with applicable policies, ensuring casefiles are reliably managed and key data points captured. Every complaint will be taken seriously, and triaged through a consistent set of risk-based criteria, with appropriate SME’s consulted. Ensure the whistleblower committees are maintained and operating as planned to provide independent oversight of incoming whistle blower complaints. 
• Maintain objectivity through the investigative process, both within the Integrated Investigations Team, but also through education of managers and part-time investigators to ensure all investigations are conducted impartially and without undue influence. 
• Ensure all investigations related to Fraud, Corruption, or Financial Misconduct are conducted in line with applicable external standards set by the ACFE by investigators with the appropriate technical skills. 
• Ensure all investigations related to people, including Employee Relations and Safeguarding matters, are investigated in a quality manner that prioritizes the victim and serves to effectively protect WV’s people. 
• Act as a thought-leader to a network of designated part-time investigators to ensure they have the necessary training to conduct assigned investigations in line with established internal best practices. Ensure the Integrated Investigations team balances the work of full-time investigators with coaching/mentoring others to multiply their capacity for leading investigations and build up a critical organizational skillset.

10%

Capacity Development & Team Management: 

• Ensure ongoing training and capacity development for all Integrated Investigations Team members. 
• Provide leadership, coaching, and mentorship for all team leads and managers to enable them to grow and function as effective leaders who are able to maintain high performing teams in a positive work environment. 
• Ensure all full-time investigators complete annual CPE requirements to maintain professional designations and identify opportunities for career development and cross-training. 
• Enable team members to maintain a good work/life balance by deploying creative management and caseload allocation strategies and by building and strengthening partnerships within the wider team. 
• Emphasize, and lead by example, in displaying and ensuring that all staff work in an environment characterized by WV’s Christian commitment, values and ethos. 

10%

Sr. Leadership & Board Engagement 

• Develop and complete a bi-annual update to the Audit & Risk Committee of the WVI Board that accurately reports key activities, findings, opportunities, and challenges to the Board. 
• As requested, periodically deliver reporting, training, webinars, and/or SME guest speaking engagements to a variety of leadership groups across the Partnership. This may include: WVI Sr. Leadership teams, SO LeadershipTeams and Boards, Field Office SLT and/or Boards, and other groups of professionals throughout the Partnership. Act as an effective and highly knowledgeable expert on investigations and how they can help WV proactively reduce the frequency and severity of misconduct.
• Conduct regular e-mail and/or verbal communications to staff on key topics such as: Available reporting mechanisms and when to use them, how to protect against retaliation, and on strategies to mitigate risk using insights generated from investigations.

KNOWLEDGE, SKILL AND EXPERIENCE
Required Education, training, license, registration, and/or Certification

• Bachelor’s degree or equivalent in Criminal Justice, Law, Finance, Business Administration or related field 

Required Professional Experience

• 10+ years leading and conducting investigations in a large complex international organization
• Relevant professional designation/s and/or certifications from an internally recognized institute (e.g. Certified Fraud Examiner (CFE), Certified Internal Auditor (CIA), Certified

Compliance and Ethics Professional (CCEP), etc.).

• Demonstrated experience and familiarity applying change management methodologies in designing and executing large-scale functional improvements
• Experience in effectively leading a team of investigators and/or an investigative function
• Proven ability to build and maintain working relationships with Sr. Leaders, Board Members, and senior representatives of international donors. 
• Ability to communicate complex messages verbally to a variety of audiences in a large organizational context 
• Familiarity and understanding of professional standards, certifications, and institutions related to financial and HR investigations. 
• Strong ability to understand and effectively operate in a complex international stakeholder environment, including a comfort level with navigating ambiguity. 
• Skilled team manager with training and demonstrated success building and maintaining high-performing teams.

Required travel and/or work environment accommodations

• The position requires ability and willingness to travel domestically and internationally up to 15% of the time.

Preferred Experience, Knowledge and/or other Qualifications

• Master’s or higher-level degree in a field related to either Financial or HR Investigations Ability to speak multiple languages
• Experience with establishing and management software systems used for case management and complaint handling
• Understanding of training methodologies and capability building strategies 
• Qualified to conduct forensic investigations and engage with law enforcement on occasion.