Field Engineer at Isuzu East Africa (Isuzu EA)

REF: AFS/FE/2022

This position is responsible for capacity building in Dealerships, Authorized Service Outlets, Workshop process improvements, field product concerns, quality resolution implementation and fleet customer support.

Reporting to the Field Engineering Manager, the successful candidate will be responsible for the following functions:

• Capacity building for Technicians in Dealerships and Authorized Service Outlets (ASOs).
• Monitoring, measuring, reporting and action planning of Isuzu Dealer Standards deployment.
• Supporting Dealers in signing, execution and evaluation of performance of service contracts.
• Implementing and coordinate all aspects of customer field action to achieve desired results by due dates.
• Dealer issues resolution and escalation to relevant persons for support and execution.

For appointment to this position, the successful candidates must meet the following minimum requirements:

• Bachelor's degree (Upper Second Class) in Mechanical or Mechatronics Engineering from a recognized institution.
• KCSE Mean grade B+.
• Registered Graduate Engineer with the Engineers Board of Kenya (EBK).
• Five years relevant experience.
• Strong Automotive knowledge.