Field Technician at Sheer Logic

• Field Technician or Installer is a service professional who affix and position equipment in a designated location and complete the set-up process so the equipment is ready for operation or can serve its service purpose of providing our services to customers. Their primary objective is to ensure the equipments is installed in a safe manner that doesn’t present any hazards while also supporting functionality to allow for the best possible performance. They review and explain operation and maintenance information to the user or customer. They will also provide ongoing support, maintenance, and repairs.
• Installers are required to have a minimum of a high school diploma and may have completed a technical training course. Hands-on experience installing and adjusting the particular equipment involved is preferrable. These roles are often physically demanding and may involve working in strenuous conditions.

Essential duties\ Key Deliverables:

• Coordinate with dispatch for daily appointments
• Wear all identification, safety and courtesy equipment at all times.
• Test electrical equipment or systems to ensure proper functioning of routers and service.
• Carry material and stage for installer at the customer’s’ premises.
• Educate customers about benefits and up-sell to customers’ add-on sales products.
• Maintain installation tools and equipment in safe working order.
• Educate customers on the features and functionality of installed products.
• Assist with the completion of tasks within the allotted time frame.
• Assist with parts, shipping, receiving and inventory as needed.
• Review paperwork with customers where needed.
• Assist in the removal and installation of materials in customer’s premises.
• At times, crawl into small spaces, work in all climates and remain physically fit.
• Supervisors are expected to guide, coordinate and oversee fellow installers and evaluate and monitor the performance and quality standards of sub-contractors within their infrastructure boundaries.

General Description:

• This job will require daily supervision as tasks will be reviewed, assigned and agreed upon on a daily basis along with a quality assurance manager. Reports of works done with corresponding time sheet to be submitted on a daily basis.

Qualifications, Technical Skills and work experience :

• Diploma certification in technical IT or Electronics course with hands on training or qualifications in CompTIA A+ or Network+ or CCNA
• Previous technical experience is a plus
• Excellent written and verbal communication skills
• Strong troubleshooting skills
• Solid understanding of internet Protocol