Gender & Digital Expert Consultant at Viamo

• Viamo is seeking a dynamic and experienced Gender & Digital Expert to contribute to this initiative.

Responsibilities:

• Strategic Advisory: A key recommendation contained in a recent Gender strategy document produced as part of this project highlighted that the Viamo Platform in its original design was not designed to be a gender transformative platform. Viamo is looking for support to identify steps that would need to be taken, to be more intentional about the direction of the platform and whether there is the potential for it to be a gender transformative force, in the countries where we operate. This may include assessing what approaches, partnerships, and projects would need to be prioritised, and what staffing would be required to achieve this.

Specific deliverables: Revised v2 Gender Strategy

• Gender-transformative Design: Lead the effort to integrate gender-transformative design principles into the Viamo platform, ensuring that the user experience is tailored to the needs and preferences of women users.

Specific Deliverable: Briefing document with key recommendations and action plan towards a gender transformative Viamo platform.

• User Research and Feedback: Advise on comprehensive user research to understand the unique challenges and preferences of women in utilizing digital platforms for information access. Provide guidance on feedback to gather from the target audience and incorporate insights into platform improvements.

Specific Deliverables: Ad hoc advisory to Viamo’s design and user research team, and contracted research partner.

• Content Analysis: Support on development of tools which would allow Viamo to collaborate with content creators to review and enhance the information available on the platform, ensuring it is relevant, culturally sensitive, and addresses the diverse needs of women users.
• Accessibility and Inclusivity: Advocate for and advise on the implementation strategies to make the Viamo platform more accessible and inclusive, particularly for users with diverse linguistic, cultural, and technological backgrounds.

Specific deliverable: Briefing document (can be incorporated into the Gender transformative platform briefing doc).

• Training and Capacity Building: Develop and deliver training programs for the Viamo platform team, emphasizing gender sensitivity and digital inclusion. Work closely with stakeholders to build their capacity in understanding and addressing gender-specific challenges.

Specific deliverable: Training completed for key project staff on building gender transformative digital platforms.

• Monitoring and Evaluation: Advise on key performance indicators (KPIs) related to gender-specific user engagement and satisfaction. Implement monitoring and evaluation mechanisms to track the impact of gender-inclusive improvements over time.

Specific Deliverable: Draft recommended KPIs.

Qualifications:

• Proven experience in gender and digital inclusion, with a focus on designing and improving digital platforms for women.
• Strong background in user experience (UX) design, with the ability to translate user insights into actionable design improvements.
• Excellent knowledge of gender-sensitive research methodologies and a track record of applying these methodologies in a digital context.
• Familiarity with interactive voice response (IVR) systems and mobile-based platforms is a plus.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Commitment to promoting gender equality and digital inclusion in the context of information access.
• Previous experience working with international development organizations or similar initiatives is desirable.
• Experience of working in Nigeria or similar contexts is desirable.

Key Deliverables:

• Gender Strategies v 2 and 3 updates.
• Briefing document with key recommendations and action plan towards a gender transformative Viamo platform.
• Training completed for key project staff on building gender transformative digital platforms.
• The draft recommended KPIs.
• To be included in the Submission:
• Technical offer
• Financial offer
• Key personnel with CVs highlighting relevant experience
• Bank details (need to be able to receive USD into the bank account)
• 3 technical references for services already performe