General Manager at Nairobi Garage

Nairobi Garage is a flexible workspace for innovative and growing businesses. We offer an invaluable network of Nairobi’s most high-growth and high-impact ventures. Members get access to business opportunities, networking events, workshops, and marketing support as well as access to affordable business services to support their growth.

Job Description for the General Manager at Nairobi Garage

Main Focus Areas

• Team performance and growth
• Customer retention and community management
• Budget management
• Operational efficiency and service delivery

Team Performance

• Enforce policies for all staff under your management
• Keeping staff on track with their goals and deliverables, demanding high levels of performance
• Offering support and leadership in their decision making and development

Customer Satisfaction

• Take responsibility for ensuring excellent levels of customer satisfaction and quick resolution of issues arising
• Lead your team on customer service and how to deliver excellent service

• Ensure value and quality are delivered to our customers
• Ensure great communication and customer service are delivered to all members
• Ability to engage in community activities and ecosystem 

Space Management

• Ensure the space is maintained and repaired consistently and to a high standard, at all times
• Ensure core utilities (internet, coffee, cleaning) and services are delivered at all times

Supplier Management & Spending

• Manage the monthly budget and spending to reduce wastage.  

Sales

• Assist in closing sales leads for membership and growing the Garage membership base

Preferred Experience & Qualifications:

• Bachelor’s Degree
• Experience Managing People
• Understanding of Accounting & Contracts
• Knowledge and Interest in the Innovation & Entrepreneurship space in Kenya/Africa