Graduate Trainee Insurance Operations at Dawit Insurance

Job Summary

The Graduate Trainee, Insurance Operations program is designed to nurture young professionals into future leaders in the insurance industry. Trainees will gain hands-on experience across multiple departments, including Operations, Digital Sales, Customer Support, and Product Development.

This is a learning-oriented, full-time role for individuals who are passionate about innovation, eager to learn, and ready to contribute to a growing organization. The trainee program will last for 3 to 6 months before individuals are considered for absorption into the business.

Key Responsibilities

• Operations Support
  • Assist in coordinating day-to-day operational activities across departments.
  • Participate in data reconciliation, reporting, and process documentation.
  • Support implementation of process improvements and efficiency initiatives.
  • Work with teams to ensure smooth execution of policy management and claims workflows.
• Digital Sales & Marketing
  • Support management of the digital sales platform and related campaigns.
  • Track and analyze digital performance metrics to identify trends and improvement areas.
  • Assist in creating sales and marketing materials, proposals, and customer outreach content.
  • Engage with customers to understand needs and enhance their digital experience.
• Customer Support
  • Manage customer inquiries and support tickets via multiple channels (email, chat, phone).
  • Provide accurate and timely assistance to customers and escalate issues as needed.
  • Gather customer feedback and share insights to improve products and services.
• Learning & Development
  • Participate in structured training sessions covering insurance fundamentals, customer experience, and digital systems.
  • Rotate across departments to gain a broad understanding of insurance operations.
  • Work on assigned projects under mentorship and present progress to leadership teams.

Qualifications

• Recent graduate with a Bachelor’s degree in Business, Finance, Marketing, IT, or related fields.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficient in Google Workspace (Docs, Sheets, Slides) and comfortable with digital tools.
• Curious, adaptable, and eager to learn about the insurance industry.
• A proactive and collaborative team player.
• Prior internship or experience in customer service, operations, or sales is an added advantage.

Benefits

• Structured learning program with mentorship and professional development.
• Exposure to multiple business functions and digital transformation initiatives.
• Hands-on experience in insurance operations, customer engagement, and sales.
• Opportunity to grow within a dynamic, technology-driven company.
• Competitive stipend and potential for full-time employment upon successful completion.