Head, Insurance Business at Smart Applications International Ltd

Job Summary:

• The Head, Insurance Business is a senior role in the business charged with overseeing all the strategic, operational, and financial performance of the organisation through visionary leadership and effective management of the Customer Relations team.  The job holder will be responsible for the effective management of teams to ensure continuous growth of Smart Healthcare products. MediSmart, Smart Insure & Analytics
• The Head, Insurance Business will be tasked with the responsibility of achieving consistent organic sales growth, achieving, and maintaining a market share of 90% and above on MediSmart. The candidate will also lead the teams in achieving sales for Smart Insure and Analytics products across the country and achieve acceptance on Smart Insure in the market.
• The Head, Insurance Business will be responsible for ensuring that customer SLAs have been adhered to as well as position Smart strategically across the business to achieve optimized ROI. He/she will play a pivot role in the business and will act as the company’s insurance expert, directing and guiding the businesses in all Health Insurance matters.

Key Responsibilities and Accountabilities:

• Grow the Business’s top line to the set targets through the acquisition of new customer accounts and retention on existing MediSmart products.
• Achieve product lift-off and use of Smart Insure across the market.
• Communicate to all insurance companies and brokers as well as consultants all relevant aspects of the Smart solutions (s) information and standards required in order to ensure continued business growth.
• Manage client relationships and ensure outstanding satisfaction through strong working relations and build a reputation for excellent service to generate repeat and referral business.
• Manage the customers' external relationships with Brokers, Insurers, Claim Handlers, and intermediaries.
• Manage all customer contract status and share monthly reports on contract.
• Obtain, analyze, and provide market intelligence to inform product development, enhancement, and customization.
• Create synergy and work with other functions for business acquisitions, planning, retention, and management.
• To consistently engage with Smart customers and relevant stakeholders e.g. AKI, IRA, etc through meetings, tele-visits, and other appropriate forums as may be deemed necessary by the Company.
• Management and training of resources to ensure quality and consistency of service offering to customers including scheduling and conducting status meetings with appropriate team members and customers.
• To keep me fully knowledgeable and competent on the Smart solution offerings, Market trends, and changes to ensure qualitative services to offer.
• To both research and propose Skill Gaps For Attention as well as attend identified training for the staff in the department and bridge relevant knowledge and skills gaps.
• Maintaining a professional appearance, behavior, and conduct and effectively working with peers in the attainment of set departmental targets.
• Any other duties assigned as may be deemed necessary.

Qualifications

• Holder of a bachelor’s degree in business administration or equivalent.
• Holder of Insurance Proficiency certificate will be a key advantage.
• IT Proficiency especially in the Microsoft Office suite with an emphasis on Microsoft Word and Excel
• 8+ years of experience in Customer Relations/ Customer Retention or direct customer-facing role.
• Postgraduate qualification and customer service certification are an added advantage
• Experience in the Insurance Industry is mandatory.
• Appreciation of Technology in Health Systems.

Knowledge, Skills, and Abilities

• Leadership Skillset & Hardworking with a strong work ethic.
• Ability to be proactive and drive changes.
• Ability to analyze data and situations and provide pragmatic and effective solutions.
• Ability to persuade and influence people at all levels inside and outside the organization, and to develop and negotiate effectively.
• Proven high-level negotiation, influencing interpersonal skills with senior management.
• Quick learner with demonstrated product knowledge and professionalism.
• Excellent communication and interpersonal skills – both written and verbal.
• It is essential for the job holder to have credibility with the insurance industry through the development of close working relationships and networking.
• Ability to prioritize workload.

Attitudes and Behavior

• The Head, Insurance Business plays a pivotal role in the effective management of Smart’s customers and has a high impact on the Smart brand and business growth.

Other required characteristics: -

• Previous experience working as a relationship manager or a track record of managing Insurance relationships.
• Professionalism, honesty, and ethical operations above board
• Confidence and high self-esteem
• Analytical and inquisitive, with excellent attention to detail
• Big Picture View/Mindset, Knowledgeable and Smart
• Demeanor to please the customer.
• Smart and sharp in dressing and presentation.