Head of Retail Life Agency Sales at Jubilee Insurance

Role Purpose

• The role holder will supervise and coordinate all aspects of the Retail Life Agency sales workstream. The role holder will develop strategies and lead the initiative to further grow retail agency sales productivity, headcount, training, recruitment and culture. The role holder will work with the Chief Distribution Officer on how to further expand the organization’s market share in Kenya.

Main Responsibilities
Strategy

• Translate strategy into actionable steps for growth, implementing department-wide goal setting, performance management, and annual sales.
• Ensure the team’s strategies are aligned to the Board approved budgets, ensuring optimal and efficient use of resources within the Company.
• Promote the use of industry leading trends and technologies amongst the agents.
• Represent retail life solutions in discussions/negotiations.
• Develop new and attractive products and come up with strategies to increase market share.
• Come up with Agency development strategies that will lead to growth and development of agents while achieving competitive advantage.

Sales

• Develop a comprehensive sales and distribution strategy to maximize sales opportunities.
• Achieve the sales budget within the set timelines.
• Direct the Agency Sales Team in generating proposals that define a clear path to client satisfaction and revenue growth.
• Outline objectives in key target areas such as sales volume, market share and distribution strategies
• Collaborate with members of the Marketing team and come up with marketing initiatives to penetrate key markets.
• Define the approach for the overall sale of new business and account retention.
• Attainment of high persistency levels for both old and new clients leading to profitability.
• Manage the sales expense budget and ensure that sales incentives are rolled out and awarded in a timely manner
• Promote the organization's products and services to new and current clients
• Develop, implement, and maintain the internal and/or external sales strategy and processes to maximize the organization's profit potential

Operational

• Identifying opportunities to improve efficiency and reduce costs in order to support organizational goals.
• Identify, recommend, and implement new processes, technologies, and systems with the goal of improving the use of resources and materials.
• Develop and maintain productivity and quality standards through audit and other review mechanisms to ensure policy, procedures, and objectives are carried out.
• Promote the organization's products and services to new and current clients
• Liaise with clients on regular bases to understand their needs, resolve client complaints and issues, develop new business, and to provide value

Compliance

• Ensure compliance to insurance related Statutory and regulatory requirements including Treating Customers Fairly, Data Protection and Anti Money Laundering.
• Ensure compliance to all company policies, regulatory and statutory reporting.
• Ensure that compliance of the company's underwriting policies and processes are adhered to

Leadership and People

• To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.
• Building relevant departmental capacity to deliver on strategy by leading, guiding, directing, and evaluating the work of the team.
• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment for attracting, retaining, and motivating employees.
• Building the team and ensure adequate succession planning throughout the team.
• Develop an award and recognition program that will motivate and retain the team
• Jubilee Life Brand
• Ensuring effective public relations and enhancing the company’s corporate image with all stakeholders and partners.

Key Competencies and Skills

• Visionary Leadership
• Entrepreneur Spirit
• Market Awareness
• Customer Focus
• Continuous Innovation
• Ownership & Commitment
• Team Spirit

Academic Qualifications

• Masters in Business Administration, Strategy, Finance or any other related course will be an added advantage
• Bachelor’s degree in a business-related field

Professional Qualifications

• LOMA/ACII/IIK Qualification or equivalent

Relevant Experience

• Minimum of 10 years of experience in Sales/Business Development.
• Have experience in operating in complex business environments and/or regulated sectors and have the personal qualities to develop strong stakeholder relationships.
• Demonstrate ‘best in class’ knowledge of technology, change, process improvement and operational management in relevant businesses.