Hotel Desk Coordinator at CDL Human Resource

The Hotel Desk Cordinator is responsible for professionally managing and delivering high-quality, cost-effective, and seamless hotel accommodation solutions for corporate clients by negotiating competitive rates with hotels, coordinating accurate bookings, ensuring service excellence, and strengthening supplier partnerships — while protecting the company’s profitability and brand reputation.

Key Responsibilities

• Manage end-to-end hotel accommodation services for corporate clients in accordance with approved travel policies and service level agreements (SLAs) / contracts.
• Coordinate hotel reservations, negotiations, and confirmations while ensuring cost efficiency, quality standards, and client preferences are met.
• Develop and maintain strategic relationships with hotel partners and accommodation suppliers to secure preferred rates and availability.
• Ensure accuracy and compliance of all booking details, including contracted rates, room allocations, billing instructions, and cancellation terms.
• Oversee amendments, re-bookings, and cancellations with minimal disruption to client travel plans.
• Issue booking confirmations, accommodation vouchers, and related documentation in a timely and professional manner.
• Maintain and regularly update hotel databases, rate agreements, and supplier records within company systems.
• Address client inquiries, service escalations, and accommodation-related issues promptly, ensuring effective service recovery.
• Collaborate closely with internal teams including air ticketing, operations, finance, and account management to deliver seamless travel solutions.
• Ensure adherence to company procedures, client contracts, and regulatory requirements.
• Monitor accommodation spend, identify cost-saving opportunities, and prepare management and client reports as required.
• Support after-hours or emergency accommodation arrangements in line with company policies

Requirements

Academic Qualifications and Experience Required

• Diploma or Bachelor’s degree in Hospitality Management, Tourism Management, Travel & Leisure Management, Business Administration, or a related field.
• Minimum of 5 years’ relevant experience in hotel reservations, travel operations, hospitality coordination, or a similar role within a Travel Management Company, corporate travel agency, hotel reservations office, or hospitality environment.
• Training in Corporate Travel Management Systems, Customer Relationship Management (CRM) or Hotel Reservation Systems is desirable.
• Working knowledge of hotel reservation systems, corporate travel booking tools, and CRM platforms is desirable.
• Experience handling corporate clients, negotiated hotel rates, and supplier relationships is highly preferred.