CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.
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The Housekeeping Manager will oversee all housekeeping operations to ensure the highest standards of cleanliness, hygiene, and guest satisfaction are maintained throughout the hotel. This role requires strong leadership, organizational skills, and the ability to manage a diverse team effectively.
Key Responsibilities
Operations Management
Supervise and coordinate daily housekeeping activities across guest rooms, public areas, laundry, and back-of-house facilities.
Develop and enforce cleaning standards, schedules, and procedures to maintain hygiene and presentation.
Inspect rooms and public areas regularly to ensure cleanliness and maintenance standards are met.
Staff Management
Recruit, train, and supervise housekeeping staff, including room attendants, laundry personnel, and cleaners.
Prepare staff schedules to ensure adequate coverage and efficient operations.
Conduct regular performance appraisals and provide coaching to improve team performance.
Inventory & Supplies
Manage inventory of cleaning supplies, linen, guest amenities, and equipment.
Coordinate timely procurement of housekeeping materials while controlling costs and minimizing wastage.
Guest Service & Satisfaction
Respond promptly to guest requests and complaints related to housekeeping.
Collaborate with other departments to ensure guest needs are met and exceed expectations.
Health & Safety Compliance
Ensure adherence to health, safety, and sanitation standards and regulations.
Train staff on safe handling of cleaning chemicals and proper use of equipment.
Budget & Cost Control
Prepare and manage the housekeeping department budget.
Monitor expenses and implement cost-saving measures without compromising service quality.
Qualifications & Experience
Diploma or Degree in Hotel Management, Hospitality, or related field.
Minimum 5 years of experience in housekeeping management, preferably in a 3-star hotel or similar hospitality environment.
Strong knowledge of housekeeping standards and best practices.
Excellent leadership, communication, and organizational skills.
Ability to work under pressure and maintain high standards.
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