HR/Operations Manager at a Reputable Company

We are a fast-growing, award-winning company in the real estate sector in Nakuru, recognized for delivering dependable investment opportunities and exceptional client trust. To sustain our growth and operational excellence, we are seeking a highly skilled HR & Operations Manager to lead human resources and institutional operations in alignment with our strategic vision.

Job Purpose

• The HR & Operations Manager will oversee human capital functions and operational systems, ensuring strong people management, smooth organizational processes, and alignment with the company’s mission of reliability and excellence.

Key Responsibilities

Human Resource Management

• Lead recruitment, selection, and onboarding of staff.
• Develop and implement HR policies and procedures.
• Manage employee relations, welfare, and disciplinary processes.
• Oversee performance management and appraisal systems.
• Coordinate staff training and professional development.
• Ensure compliance with labor laws and occupational health & safety standards.

Operations Management

• Develop and implement operational plans aligned with company strategy.
• Oversee efficient service delivery to clients.
• Ensure effective utilization of financial, human, and physical resources.
• Streamline workflows, reporting systems, and administrative processes.
• Manage facilities, IT systems, and infrastructure.
• Support financial planning, budgeting, and cost control.

Leadership & Strategy

• Act as a link between management and staff, enhancing communication and teamwork.
• Provide data-driven insights for decision-making.
• Champion organizational culture and change management initiatives.
• Support institutional growth through scalable systems and policies.

Qualifications & Experience

• Bachelor’s degree in Human Resource Management, Business Administration, or related field (Master’s degree is an added advantage).
• Professional HR certification (CHRP, SHRM, CIPD) preferred.
• Minimum 5 years of progressive HR and operations experience, preferably in a growing institution.
• Strong knowledge of labor laws, HR best practices, and operational systems.
• Excellent leadership, communication, and problem-solving skills.

Key Competencies

• Strategic thinking and planning.
• Strong people management and conflict resolution.
• Organizational and multitasking abilities.
• Integrity, confidentiality, and professionalism.
• Tech-savvy with an understanding of operational systems/software.