ICT Manager at CarePay Ltd

REPORTING TO: Global CTO (Amsterdam)
SUPERVISION: ICT team

Main Purpose of Job

CarePay is a technology company. Having the right systems to do our work and taking good care of them is crucial for our success. CarePay has quickly grown from an organization of 30 to 130 staff. We have identified the need for a new ICT manager who brings our portfolio of systems, networks, applications, tools and supporting processes our employees use to run our business to the next level. An excellent chance for a professional looking to shape the landscape in a fast growing and dynamic company. Part of the job holder’s role is hands-on, doing yourself, part of it is management and enabling others to do the work.

DUTIES AND RESPONSIBILITIES:

• Manage the CarePay internal IT infrastructure based on Microsoft Office, Azure Active Directory and many other tools
• Work closely with the country organizations based in Nairobi, Amsterdam and Lagos and ICT staff within those countries
• Continuously review ICT Infrastructure, making capacity recommendations for the improvement capacity of local ICT Systems in support of ongoing business operations & future requirements.
• Ensure sound Business Continuity and Risk Mitigation measures are in place to effectively protect the organizational data and other ICT assets.
• Manage troubleshooting, system backup, disaster recovery and provide expert support when necessary
• Oversee Email, accounts and offce365 setup, installation, configuration, maintenance and monitoring
• Ensure server backups are up to date
• To ensure that all ICT licenses are appropriate, adequate and up to-date.
• Contract, liaise and work with outside vendors and suppliers
• Creating and maintaining CarePay wide ICT hardware and system audit
• Design, develop, implement and coordinate systems, ICT-related policies and procedures.
• Keep abreast with legal procedures and obligations, and always maintain current knowledge of government requirements relating to ICT and ensure the company’s compliance with the law.
• Keep abreast of latest technologies that may be of benefit to the company and make requisite recommendations
• Manage ICT staff including training, performance management, development and providing direction.

KEY PERFORMANCE MEASURES:

• Stability of the platform and key Service Level Objectives
• Ability to initiate drive and complete innovation in our ICT infrastructure
• Proper auditing results
• Cost effectiveness, staying within allocated budget

EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE:

• Bachelor’s degree in computer science/Engineering or a related field
• At least 4 years work experience in a similar role and environment
• Experience and knowledge of Microsoft Azure Active Directory
• Knowledge of ITIL or other framework for delivering service levels
• An understanding of confidentiality and data protection issues.

KEY SKILLS AND COMPETENCIES:

• Excellent written and verbal communication skills
• Analytic mindset and good problem-solving skills.
• A keen eye for detail
• Flexible mind set
• Team working skills with ability to work with people at all levels, including non-technical staff
• Be self-motivated and a quick learner
• Sense of ownership
• Ability to work on own initiative within agreed boundaries
• Team supervision and management
• Enthusiastic and motivated personality
• Sensitivity and awareness of confidentiality requirements.
• Personal qualities of integrity, credibility, professionalism, and a commitment to CarePay’s mission to Give People Power to Care.