ICT Officer at Hillcrest International Schools

Job summary:

The ICT Officer will support the delivery of the ICT service through the provision of expert advice and support to staff and students.

Key duties and roles:

• Support learning by ensuring the required ICT learning resources are ready for use by teachers and students.
• Provide hardware support for simple maintenance and repair
• Attend to any ICT staff queries/help desk issues and rectify them.
• Provide in-class technical support to staff teaching in the lab and be present in the classroom unless attending to technical issues around the school.
• Respond to ICT-related questions, requests and problems
• Assist in installing new hardware and software throughout the school including the setting up of labs and work rooms.
• Ensure that all units are running up-to-date programs.
• Work with other ICT team members to ensure that shared software, filters and anti-virus and operating systems are in optimal conditions.
• Promote use of ICT services within the schools.

Qualifications, Knowledge & Experience:

• ICT- related degree. Additional professional certifications will be an added advantage.
• Minimum one year of demonstrated experience in similar role.
• Ability to understand and apply technology to practical solutions and use.
• Ability to multi-task and maintain high level of accuracy and attention to detail.
• Strong interpersonal and leadership skills.
• Excellent oral and written communication and influencing skills.
• Ability to maintain confidentiality.
• Problem solving skills and initiative.
• Courtesy and professionalism with all stakeholders.