Information Technology (IT) Officer at DAI Kenya - Development Alternatives, Inc.

The Information Technology (IT) Officer is responsible for the IT needs of the project, including system installations, maintenance, support and technical consultations to clients. The IT Officer is responsible for ensuring that standards set by the DAI home office are followed and project solutions are the most efficient and cost effective. Responsibilities also include assisting in the setup, maintenance and troubleshooting of the LANs (Local Area Networks) at the various project offices. Responsible for the setup, maintenance and troubleshooting of client computers and peripherals such as printers and scanners. This position will ensure that proper back up, anti-virus and disaster recovery procedures are identified and followed and that end users have access to shared files, printers, and email. Other duties as assigned from time to time by the Operations and Finance Director.
KEY DUTIES AND RESPONSIBILITIES

• Oversee the establishment of robust information technology systems throughout project locations, including regular travel to project office sites to oversee the installation, configuration and troubleshooting of individual and networked computer systems.
• Develop and oversee compliance with written operating guidelines and maintenance schedules.

Support

• Quickly respond to problems or interruption in network access.
• Help all Project staff with computer-related problems, requests, or questions.
• Work with appropriate administrative staff to resolve problems with network connection caused by factors outside the office space.
• Stay on-call when out of the office to help staff with problems or questions related to the network.
• Establish strong IT support systems through staff training.
• Establish regular communication with the Home Office OIMT IT Operations team regarding network, system hardware and software changes/issues/updates and user registration, updates and termination.
• Train and supervise regional staff on basic server maintenance.
• Supporting installation, configuration of DAI Email on smartphones (Android, Blackberry, and Apple).
• Support the communications team to maintain KIPS website, coordinating with the webhosting provider.
• Support the communications team to upload KIPS website content.

Access

• Coordinate management and upkeep of Information Technology Systems, as well as requesting access or deleting access to project systems.
• Maintain email accounts for all staff and confidentiality of all passwords and other restricted information.

Procurement/Inventory Management

• Where appropriate, work with Procurement and Logistics Officer to establish agreements with local vendors.
• Verify the adequacy of power supply, grounding, cabling, telephone line wiring, connectors, and other system infrastructure.
• Verify the completeness of delivered software, including adequacy of licensing, and ensure that licensing and registration is completed for all project procured software.
• Maintain tracker of software licenses within project TAMIS. Maintain copies of licenses and request the purchase of additional licenses from the Home Office Project Manager.
• Maintain warranties for IT related products.

Installation

• Install LAN hardware and all procured software, including, but not limited to, the LAN operating system, Windows, Lotus Notes, TAMIS, Microsoft Office and Suite components, antivirus and backup software.
• Install network and personal firewalls.

Uninstallation

• Uninstall all software, including, but not limited to, the LAN operating system, Windows, Lotus Notes, TAMIS, Microsoft Office and Suite components, antivirus and backup software back to the original.

Dismantle Local Area Network.

• Working with DAI System Administrator on cleaning the data of the server and create the back up for HO record.

Maintenance

• Ensure that all IT systems are well-protected against viruses, power supply fluctuations and other threats to the systems.
• Properly maintain all computer and multimedia equipment in the KIPS project office.
• Ensure the safety of the server and other equipment in the computer room by locking the door at the end of each day.
• As required, verify the completeness and functionality of delivered computers, hubs and switches, modems, UPS machines, printers, scanners, and other hardware accessories, and take remedial replacement or repair action if needed

Backup

• Back up project servers with a frequency as determined by the DAI Systems Administrator.Remove backup tapes from server and store them in a secure location.
• Backup all project electronic records and clean equipment prior to disposing to other partners.

QUALIFICATIONS

• Bachelor's degree in a related field required. An advanced degree or its equivalent is preferred.
• Minimum 6 years of relevant experience in IT system administration, maintenance and user support.
• PC and Server support experience;
• Knowledge of Windows Server & Windows Client operating systems;
• Knowledge of Hyper-V visualization platform;
• Knowledge of Windows network services: AD, DNS, DHCP, WSUS, Print and file
• sharing;
• Experience with IBM Notes Client configuration;
• Experience with Outlook client or O365 services;
• Knowledge of backup and restore services; physical and logical LAN and WAN infrastructure principles and communication equipment and VPN services;
• A well-organized and self-directed individual with sound technical skills, analytical ability, good judgement, and strong operational focus
• Professional-level oral and written fluency in English