Infrastructure & Service Delivery Manager - First Assurance Kenya at Absa Bank Limited

Job Summary

Systems administration, engineering and provisioning, digital transformation and Innovation, operational support, Project management and maintenance

Job Description

System administrator Engineering and provisioning:

• Engineering of systems administration-related solutions for various projects and operational needs.
• Install and configure systems IAS infrastructure applications or any other management applications.
• Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage e.t.c in accordance with standards and project operational requirements.
• Contribute and maintain system standards.
• Research and recommend innovative and where possible automated approaches for system administration tasks.
• Develop and maintain systems standards.

Digital Transformation and Innovation

• Identify and integrate emerging technologies (e.g., AI, RPA, blockchain) to improve business efficiency.
• Lead or contribute to digitalization projects that enhance policy issuance, claims processing, or fraud detection.
• Research and propose innovative IT solutions that align with business needs.
• Identify inefficiencies in IT and business processes and recommend technology-driven solutions.
• Implement cost-saving IT initiatives that reduce operational expenses while improving service delivery.

Operational support:

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs and verifying completion of schedule jobs and backups.
• Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations, regular file archival and purge as necessary and create, change delete user accounts as per request and authorised.
• Repair and recover from hardware and software failures.
• Provide tier III and other support per request from various constituencies. Investigate and troubleshoot issues.

Project management

• Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Measure performance using appropriate project management tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and relevant stakeholders
• Perform risk management to minimize potential risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Develop spreadsheets, diagrams and process maps to document needs

Maintenance:

• Apply OS patches and upgrades regularly and upgrade administrative tools and utility.
• Upgrade and configure systems software that supports IAS infrastructure or any other application per project or operational needs.
• Perform periodic performance reporting to support capacity planning.
•  Maintain data centre environmental and monitoring equipment.
• Perform ongoing performance tuning, hardware upgrades and resource optimization as required.
• Configure CPU memory and disk partitions as required.

Education

• Higher Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)