IT Assistant at Victoria Court

We are seeking an enthusiastic and competent IT Assistant to join our ICT Department.

Job Summary

The Information Technology (IT) Assistant is responsible for providing day to day technical support on all IT related issues including but not limited to networks, hardware and software maintenance, upgrades, troubleshooting, configuration and user training among others.

Responsibilities:

• Configuration, deployment, setting up and management of workstations, laptops and peripheral equipment
• Provide software/hardware and system troubleshooting support
• Manage the installation and upgrade process of computer hardware and software as per organizational guidelines and industry best practice
• Ensure the availability of the local IP PBX and troubleshoot any challenges identified
• Create mailboxes for new staff members
• Offer support by troubleshooting mail access errors and ERP and assist in resetting passwords when necessary
• Raise Tickets on BTS for all ERP issues and follow-up on pending tickets with the ERP Support team
• Proactively monitor the network ensuring downtimes are identified and resolved with little to no impact to the business
• Troubleshoot network issues and escalate to the relevant ISP
• Offer support by troubleshooting, cable, wireless and other network infrastructure as needed
• Communicate any technological failure to all staff e.g. internet outage, email problem
• Servicing and maintenance of IT hardware equipment
• Liaise with the relevant department to ensure identified hardware faults are fully resolved/repaired in a timely
• Ensure timely and cost-effective replacement of network, software and peripheral equipment
• Maintaining inventory of IT equipment/asset register
• Provide basic user training and dissemination of technological information and updates to all staff
• Plan frequent user training sessions
• Auto-configure endpoints patching and push updates from the online portal in case of failures, ensuring all computers are fully patched and scanned bi-monthly
• Ensure all devices have a valid software license and keep an inventory of the license keys
• Enforce the adaptation of organizational IT policies and escalate as necessary when challenges are encountered
• Setup all users “desktop” and “my documents” folders to sync to network or cloud backup

Requirements

• University degree in either Computer Science, Information Technology, Business Information technology, Information management)
• At least two years of working experience in IT
• Network Certifications will be an additional advantage – (Networking Essentials, N+), CompTIA A+ certification
• Prior experience with IP PABX, ADC and Website management
• Strong comprehension of ICT systems and technologies
• Advanced knowledge on use of MS Office applications
• Team player
• Excellent communication and interpersonal skills
• Unquestionable Integrity and strong ethical standards