IT Service Desk Specialist at Mogo Finance

What you will do: 

• Provide support and assistance to colleagues in understanding and using the ERP system.
• Share feedback and suggestions to improve ERP processes
• Understand the system logic and functionality to troubleshoot and resolve user tickets.
• Translate client issues into Change requests that clearly describe the issue and possible solutions.

What you will need: 

• Empathy and a genuine desire to help others.
• Good knowledge of the ERP system and its functionalities.
• Ability(willingness) to learn and understand the system in detail.
• Great communication skills.