Kenya Trops Supervisor at Citi

The Kenya TROPS Supervisor is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process. Activities will include independently processing and closing loans within a complex loans operation environment
• Involves in providing day-to-day loan transactional processing which may include booking cash transactions and making payments, performing loan reconciliations, inputting general ledger entries and (complex) calculations. In addition, there will be possible interaction with other counterparties around positions and outstanding balances/claims.
• Supports an expansive and/or diverse array of products (risk and control) /services.
• Follows established procedures to identify and resolve problems related to loan documentation/processing activities that require investigation or research.
• Makes recommendations to management to support process improvement.
• Resolves problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Designs and analyzes moderately complex loan documentation reports to satisfy management requirements, support/control activities, and the launch of products/services.
• Makes evaluative judgments based on the analysis of factual information, and provides assistance in the implementation of loan documentation process improvements.
• Minimizes risk to the bank through increased knowledge of procedural requirements - understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies
• Timely management and escalation of all inquiries and issues related to loan processing
• Has direct interaction with external customers to disseminate or explain information
• Demonstrates an intermediate level of understanding of products and processes, and of how duties relate/integrate with others in the team and closely related teams
• Demonstrates an excellent knowledge of Bank related systems.
• Utilizes communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders, and to exchange potentially complex/sensitive information, while being sensitive to audience diversity
• Individuals at this level exhibit executional capabilities
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills: Prefer to have

• Some Knowledge of Loan Processes and Procedures
• Some Knowledge of Loan Products and Loan Services 
• Some Knowledge of risk types, policies and control measures and processes                                                                                                                                                          

Skills: Nice to have    

• Basic Knowledge of accounting principles and accounting practices
• Some Knowledge of Business Processes, Systems and Tools used in the Loan Process
• Some experience managing, preparing and reviewing loan documentation  
• Typical Awareness of the industry, competitors and trends
• Basic Knowledge of Financial Products, such as Cash Management, Treasury, the Trade Lifecycle
• Some understanding of compliance with applicable laws, rules and regulations, and adhering to Policies  
• Basic ability to provide evaluative and ethical judgment to make decision
• Basic Ability to identify, mitigate, resolve, manage, and escalate risk and issues
• Basic Ability to view multiple perspectives, prioritize, adapt and multi-task
• Basic ability to think strategically, considering the end-to-end, adjacent impacts to the broader system; to formulate strategies and innovate
• Some understanding of how to analyze and think critically and conceptually and interpretively to solve problems.
• Includes ability to identify opportunities, assess needs, conduct qualitative and quantitative analyses, synthesize insights and provide recommendations.
• Effectively communicate (written and verbal) and present with diplomacy;
• Ability to build and manage relationships through advising, collaborating, influencing, negotiative and persuading.
• Elementary knowledge to plan (long-term, medium-term and short-term), create and manage budgets and reduce expenses / save costs
• Some knowledge to identify opportunities to improve, and design processes and standard operating procedures, including managing KPIs and SLAs to monitor and enhance service quality and process integrity.
• Basic experience in implementing projects for system Implementation, technology enhancements through project management and coordination skills
• Basic experience in leading, managing accountability and managing complexity;
• Ability to coach, facilitate and guide to achieve results

Qualifications:

• Relevant experience, or equivalent industry experience
• 0-2 years relevant experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work in a collaborative team atmosphere
• Ability to perform well in a dynamic and fast paced environment
• Detail-oriented
• Can work well under pressure and multi-task