Key Account Manager -Logistics & Supply Chain at AGL- Africa Global Logistics

The Key Account Manager (KAM) is responsible for building and maintaining strong relationships with key logistics and supply chain customers. This role focuses on driving business growth, ensuring high customer satisfaction, and coordinating operational and commercial solutions tailored to client needs.

Key Responsibilities:

• Account Management & Customer Relationship
• Serve as the primary point of contact for assigned key accounts in logistics and supply chain.
• Develop a deep understanding of the customer's business model, supply chain challenges, and logistics needs.
• Build long-term relationships and foster customer loyalty.
• Business Development & Revenue Growth
• Identify upselling and cross-selling opportunities within key accounts.
• Drive commercial negotiations and secure contract renewals and expansions.
• Operational Coordination
• Collaborate with internal teams (operations, warehousing, transport, SEZ) to ensure service delivery matches customer expectations.
• Monitor service KPIs, resolve operational bottlenecks, and escalate critical issues as needed.
• Reporting & Analysis
• Track account performance metrics (volume, revenue, profitability, service level).
• Prepare periodic business reviews and performance reports for clients and management.
• Provide market intelligence and customer feedback to support strategic planning.
• Compliance & Documentation
• Ensure customer contracts, SOPs, and service agreements are documented and adhered to.
• Stay informed of relevant regulations, customs requirements, and industry best practices.

KEY PERFORMANCE INDICATORS (KPIs)

• Revenue growth per account
• Customer satisfaction and retention
• Contract renewal rate
• Service level performance (claims, disputes etc.)
• Margin improvement

Profile

• Bachelor's degree in business, Supply Chain, Logistics, or related field.
• 5+ years of experience in key account management in logistics, freight forwarding, warehousing, or supply chain.
• Proven track record of managing B2B clients in sectors such as FMCG, Manufacturing, Pharma, Retail etc.
• Strong understanding of end-to-end logistics operations and supply chain dynamics