Laboratory Superintendent at Avenue Healthcare

Main Purpose of the Job- (Job Summary)

Ensure provision of high-quality laboratory diagnostic services in the hospital as defined by Avenue Healthcare’s policies, protocols, procedures and standards. 

Main Responsibilities

• Be involved in people management in coordination with the HR department.
• Ensure the unit has all the required resources for effective and efficient work.
• Timely and accurate billing of laboratory services. 
• Stock management: 
  • Do monthly stock takes of lab supplies and submit a stock take and short expiry report to the Hospital Manager
  • Timely ordering and receiving of stock from the supplier to prevent stock outs
  • Proper storage of lab supplies.
  • Kits validation and evaluation to determine diagnostic accuracy, analytical sensitivity, and analytical specificity (performance characteristics)
• Ensure that Avenue corporate governance policies are adhered to. 
  • Prevent, detect, and report any fraud or criminal activity
  • Fully implement audit recommendations and attain satisfactory ratings in subsequent audits, 
• Review and act on quality indicator reports (IQC &EQA) 
• Follow laid down Lab Board approved rules for medical lab profession and adhere to Government and respective professional standards of care and treatment of patients.
• Ensure timely response to emergencies. 
• Carrying out tests based on outlined SOPs & policies.
• Ensure all sentinel incidents/events are recorded and reported to the Hospital Manager within 24 hours using the provided tools. 
• Ensure that the fridge temperatures and ambient temperature and humidity are charted twice daily and any error reported to the Hospital Manager.
• Ensure timely escalation of any urgent out of stock items to the Lab Quality Manager.
• Ensure that any issue pertaining quality is escalated to the Lab Quality Manager.
• Infection control.
  • Maintain and enforce infection control standards when carrying out lab tests.
  • There is proper disposal of medical waste
  • Equipment and other laboratory surfaces are properly disinfected with the right disinfectants
• Client satisfaction.
  • Ensure client satisfaction through high quality of service, effective communication, prompt feedback and escalation of any unresolved issues to the Hospital Manager.     
• Maintain patient privacy and confidentiality at all times.
• Ensure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS.
• Prevention of lab related errors by following the laid down policies and procedures on sample handling during pre-analytical, analytical, and post-analytical phases of testing.
• Any other duty as assigned by your immediate supervisor in line with the job description

Key Deliverables of this position

• Quality laboratory services.
• Compliance with the established laboratory standards
• Accurate and timely reporting
• Client satisfaction

Academic & Professional Qualifications

• Essential  Desirable 
• A Diploma in Medical Laboratory Sciences or related discipline.
• A Valid practicing license from Kenya Medical Laboratory Technicians and Technologists Board
• A degree in Medical Laboratory Sciences