Manager Commercial Operations at Autochek Africa

JOB SUMMARY:

The Commercial Operations Manager will oversee the day to day commercial operations of the business. You will be responsible for developing operational plans, managing transactions, developing the business and increasing profitability. You will also develop and submit weekly, monthly and quarterly performance and progress reports to company headquarters.

JOB PROFILE: JOB FUNCTIONS

•  Develop operational plans for company growth and improvement of sales. Ensure that all aspects of the business operate smoothly
•  Implement brand strategies aimed at building the company’s brand. Devise advertising and promotional plans and be involved in product positioning and global brand marketing development
•  Continually assess company progress, sales and marketingsuccesses and compile strategic goals reports to submit to superiors in corporate headquarters in line with reporting timelines. This among others will include budget performance, sales growth or declines, new business leads and regulatory compliance
•  Improve Sales and customer retention
•  Maintain and sustain the company’s core values and leadership behaviours
•  Build out sales channels and grow community engagement  and month on month GMV growth
•  Ensure organization profitability through planning, execution and management of retail team
•  Monitor sales level and ensure it stays within appropriate margin
•  Keep abreast of market trends to determine the need for improvements in the organization.
•  Lead expansion efforts across major cities through onboarding of partners (Dealers)
•  Work closely with product owners to ensure product market fit
•  Drive technology adoption of offline consumers
•  Ensure a data-driven decision-making process across the organisation
•  Implement and ensure a P&L culture is entrenched across the organisation
•  Build out a working financing system for the ecosystem
•  Passionately drive continuous improvement initiatives across all facets of the country operations.
•  Maintain, manage, and establish as necessary key performance indicators (KPIs) to drive continuous improvement
•  Manage the annual budget to ensure objectives are met within financial and resource constraints
•  Lead all sales operations, allocate responsibilities and generate sales revenue in accordance with targets.

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED

•  Ability to define the long term business strategy while also addressing the hands-on tactical needs of the business at all levels
•  Proactive, ethical, high energy, hands-on manager with great interpersonal skills to function across all levels of the organization as well as with external entities
•  Thoughtful and demonstrates good judgment and strong decision-making based on accurate and timely analysis
•  Strong organizational and project management skills; attention to detail
•  Proven business management experience in an unstructured and fast-paced environment
•  Proven experience building strong business partnerships and executive presence; able to establish credibility and support with other stakeholders
•  Outstanding time management skills
•  Results-oriented approach to work; willingness to do whatever it takes to help the team
•  Ability to identify and implement efficiencies and process improvements
•  Able to deliver highest standards of customer service
•  Strong problem solving and creative skills
•  Understand the extended enterprise and have an appreciation for value creation based on understanding of overall vision for the business

EDUCATIONAL REQUIREMENT

•  BSc or Master’s degree in Business Administration, Management, Engineering or related
•  MBA or extensive training in sales, marketing or finance, team building, leadership, management and other business areas