Manager, Forensics Investigation at Jubilee Insurance

Job Ref. No. JLIL222

Role Purpose 

The role holder shall spearhead and oversee the Group's forensic investigation efforts, ensuring meticulous, efficient, and strategic approaches to uncovering fraud and misconduct. This role involves leading comprehensive investigations into suspected fraudulent activities, collecting and analyzing evidence, and coordinating with various internal and external stakeholders to mitigate risks and protect the organization's assets.

Main Responsibilities
Strategy:

• Manage and strengthen bonds with Law Enforcement Agencies, Criminal/Civil Justice system, Prosecutions agency, and other Industry & non-industry players.
• Design and implement effective fraud investigations and security policies, procedures, and structures.
• Oversee the overall structure, staffing, administration, and running of Security, Fraud & Forensic Investigations Functions across the region.
• Identify ways to integrate new security and forensic investigation technologies into the workforce.

Operational:

• Lead/undertake fraud investigations.
• Manage a robust and risk-based intelligence-gathering network.
• Oversight of sourcing development of security technologies & systems and ensure proper contracts exist with various partners and third parties.
• Allocate tasks to direct reports, supervise them on a day-to-day basis, and appraise their performance.
• Ensure leave, attendance, disciplinary and Performance Agreements, interim, and main reviews are undertaken within set timelines.
• Constantly researching the latest in security and forensic investigation advancements.
• Propose, discuss, and agree recommendations to improve control weaknesses identified during investigations.
• Design a step-by-step procedure for all investigations within the Group on how to obtain required information, assessing credibility of the information, and report presentation.
• Responsible for educating, creating awareness campaigns, and training staff on anti-fraud & security policies.
• Represent the Company in courts on prosecution of suspects and assist in funds tracing, asset identification, and recovery of lost revenue.
• Provide vision and direction to inspire teams.
• Develop a walkthrough and ensure implementation of effective measures and strategies for fraud risks mitigation across the Region.
• Ensure timely response to correspondence, queries relating to ongoing investigations.
• Provide regular feedback on key concern areas and what is required to be done to mitigate against certain risks.
• Liaise with Heads of Departments and other stakeholders to assess the business value proposition to the various lines of business.
• Resolve complaints/disagreements within the agreed Service Level Agreement and make necessary adjustments.

Corporate Governance (Regulatory and Compliance):

• Adherence to the laws and regulations of Kenya and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Leadership and Culture:

• Building the team capabilities and ensuring adequate succession planning within the department
• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.

Qualifications

• Bachelors’ degree in Business or Computing related discipline.
• Certified Fraud Examiner (CFE) or any other equivalent certification
• Member of a relevant professional body.

Relevant Experience

• Minimum of ten (10) years in Forensic Investigations experience with at least five (5) years at senior leadership level in a similar size organization.