Medical Representative - CRM Nairobi at Novartis

Major accountabilities:

• Responsible for maximizing sales of designated company products in the assigned territory. This will be achieved through full coverage of target customers, coverage and frequency targets through face-to-face interactions and meetings, and deliver agreed customer centric activities within operating budget.
• Deliver persuasive sales presentations in order to change prescribing habits in line with appropriate use of products. Consistent with customer expectations of quality of service and personal interactions.
• Maintain and enhance knowledge of products, company developments, customers, and competitors. This will also include a full and complete knowledge of the product information and relevant clinical papers, and clinical developments within the therapeutic area.
• Ensure the accurate and timely completion of all territory reports, maintenance of territory records, handling of enquiries and complaints quickly and professionally and in accordance with company procedures.
• Contribute positively to the Sales and Marketing team through co-operative relationships and collaborative efforts to achieve team and company objectives. This will include input into effective use of promotional funds and territory sales forecasting.
• Ensure the prompt reporting of adverse events to the Patient department in accordance with company procedures.
• Have knowledge and comply with the KAPI code of conduct and hospital protocol regarding ethical promotion and representative activity.
• Demonstrate behaviours in accordance with Novartis Core values.
• Makes effective use of available commercial excellence technologies and channels to support sales calls; effective use of administrative systems and timely processing of territory business expenses (Analyse and report on sales, monthly plans, call activity on a monthly basis
• Seek and obtain clinic/hospital formulary listing for Novartis products where appropriate
• To develop thought-leaders and speakers, conduct promotional programs and represent and promote Novartis as a leader in the assigned therapeutic area.
• Works effectively with other Novartis stakeholders and with resources in Sales and across other functions (e.g. MSL, KAM) to achieve sales targets. 

Ethics and Compliance:

• Works within Ethics and Compliance policies and ensures those around him/her do the same
• Works to ensure a diverse and inclusive environment, free from all forms of discrimination and harassment.
• Adhere to the BeSure guidelines

Key performance indicators:

• Assigned targets
• Contact rate and coverage (daily contact rate vs. benchmark)
• Meetings spend vs. budget
• Therapy/product knowledge including tertiary evaluations of progress
• Delivery of customer centric activities – dependent on individual and in agreement with District manager
• Territory administration – reports completed accurately and to timescales

Minimum Requirements:

Education:

• Bachelor’s degree educated in relevant discipline OR life science degree,

Work Experience:

• 3-6 years’ experience in pharmaceutical/medical sales, or allied industry
• Proven, successful field track record preferably in business-to-business environment
• Knowledge of Pharma industry and its changing environment
• Professional accomplishments that reflect achievement orientation, self-motivation, initiative, independence, and strong customer service orientation
• Cardiovascular portfolio experience