Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...
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Develop and implement business strategies to deliver performance and growth targets of the branch.
Execute the Bank’s and Regional Business Strategies at the branch level.
Lead the development and implementation of business development initiatives with a focus on growing branch business volumes, customer base and income in line with business strategy.
Drive employee development and engagement within the branch.
Build a motivated, committed and focused branch team.
Provide the overall coordination, leadership and management of performance at the branch.
Develop and implement sales and profitability plans to ensure achievement of Branch targets.
Enhance Brand Equity by actively participating in community, business and industry forums to build a network of contacts that improve the presence and reputation of the Branch and the Bank in the local area.
Promote the provision of excellent customer service in the branch to facilitate superior customer experience and business growth.
Oversee effective delivery of operations and services in the branch in line with agreed services standards.
Provide the overall coordination, leadership, motivation and management of performance of all staff in the branch.
Oversee branch financial management in line with business strategy
Champion compliance and adherence to Bank’s policies and procedures especially as relates to credit, service and compliance for better risk management and mitigation.
Ensure security and safety of Bank’s assets, including structures, equipment, inventory and cash.
Skills & Experience:
University Degree from a recognized University.
Professional qualification in Banking (AKIB / ACIB)
Proven understanding and application of effective selling strategies and techniques
5 years Banking experience in banking sales, service, credit, relationship management or operations and 3 of which should be in a leadership position
Sound knowledge of banking services, products and solutions including lending, and credit administration.
Proven success in customer service, relationship management and business development acumen
Strong supervisory and team management skills
Knowledge of branch operations
Budgeting Knowledge
Ability to manage and implement change initiatives by taking ownership and working with all stakeholders.
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