Non-Revenue Water Officer at Gusii Water and Sanitation Company Limited (GWASCO)

Reporting to the Technical Manager NRW Officer is responsible for all NRW activities

Duties and responsibilities

• Put up a comprehensive NRW unit.
• Schedule patrols of pipelines and service lines at least one complete cycle per month to unearth illegal water connections and concealed leaks and pipe bursts.
• Ensure that all water meters in the area are serviced timely and replaced (calibrated).
• Schedule and carry out gauging of routes to determine water loss. At least 3 routes per month should be gauged.
• Maintenance of A.V’s, S.V’s, washouts and tanks as per the work plan provided by the operations manager.
• Supervise installation, servicing and replacement of all meters.
• Ensure illegal water abstraction does not occur and those that have occurred are rectified in a timely and economical manner.
• Supervise the disconnection of customers who have defaulted in payment and prompt reconnection of customers on payment of their bills.
• Ensure that all cases of fraud, wrong billing, guessed meter reading, illegal flat rate billing etc are reported to Headquarters and dealt with promptly.
• Curbing illegal connections.
• Increasing customer base.
• Ensure that all meters are installed in easily accessible places to facilitate meter reading and avoid unnecessary cost of excavation.
• Terminating illegal connections.
• Loading penalties/fines on illegal consumers of water.
• Attending to customer complaints and testing of meters upon receipt of complaints from customers.
• Identify and repair leakages and pipe bursts.
• Installing and reading of master meters.
• Record all the operations and prepare the necessary reports.
• Supervise, train and motivate staff in this section to ensure improvement of professional skills.

Qualifications

• Bsc. in water engineering, civil engineering or security studies with at least +3 years’ experience in the Water Service Provision.
• Experiences in Project Management, NRW Management with commercial entities will be a definite advantage.
• Proven people management experience is essential for the position.