Office Administrator II - 54 Posts at The Social Health Authority (SHA)

Qualifications, Skills and Experience Required:

For appointment to this grade, a candidate must have: - 

• Bachelor’s degree in any of the following disciplines:- Secretarial Studies; Business and Office Management or equivalent qualification from a recognized institution; 

OR 

• Bachelor’s degree in Social Sciences plus Diploma in Secretarial Studies from a recognized institution; and 
• Proficiency in computer applications; 

Responsibilities:

This is the entry and training grade for this cadre. An officer at this level will work under the guidance of a senior officer. 

Key Responsibilities:

• Taking oral dictation; 
• Using e-office to research and process data; 
• Operating office equipment; 
• Attending to visitors and client; 
• Handling telephone calls; 
• Handling customer inquiries and complaints; 
• Coordinating travel arrangements; 
• Ensuring security of office records, equipment and documents, including classified materials; 
• Ensuring security, integrity and confidentiality of data; 
• Updating an up-to-date filing system in the office; 
• Drafting responses to routine correspondence; 
• Managing office protocol and etiquette; 
• Identifying areas of risk in the department; 
• Implementing the department’s charter; 
• Promoting Business Process Re-engineering (BPR); 
• Implementing the business continuity plan for the department; and 
• Fostering a corporate culture that promotes ethical practices and good corporate citizenship.