Operations Manager at AGL- Africa Global Logistics

Mission Description                      

Based in Nairobi and reporting to the General Manager, the candidate will be responsible for Organizing and leading the sustainable and profitable execution of ANT operations. Specific deliverables will be to:-

• Lead the assigned operations team-Manage the teams responsible for the operations as assigned.
• Build the operational organization, the expertise, the means and ensure the standard operations processes are in place to deliver the desired services.
• Plan the efficient delivery of operational input to the clearance and handling of all orders for assigned customers.
• Coordinate the actions of the various ANT operators in order to achieve efficient delivery of assigned shipments.
• Monitor the quality of service provided to the Clients (internal as well as external) and take appropriate action to achieve the service and report accurately daily, weekly, monthly.
• Coordinate services delivery from approved suppliers.
• File management.
• Ensure accurate and timely documentation of all ANT customer files physically and in all approved systems.
• Ensure complete documentation of all ANT files and archiving as per set regulations for physical files as well as in EDOC.
• Follow up and rectify customer queries.
• Ensure all files are handled with utmost confidentiality and compliance with statutory requirements and Company policy.
• Support credit control initiatives
• Invoice Processing / Cost control
• Receive invoices ie port, ex-warehouse, warehouse, accessory and transport invoices including ANT invoices
• Verify and process invoices for approval based on the tariff cards or LPO in case of accessories with supporting documents
• Logistics planning and tracking of all shipments
• Alignment of the logistics planning in line with customers for all goods planned to arrive, under clearance, at the yards and Bonded Warehouses.

Profile

• Business Degree
• Diploma in Clearing & Forwarding (or equivalent)
• Three years' experience in a busy Logistics or FMCG environment