Platform Support Assistant at Platinum Advisory Consulting

Key Responsibilities

• Assist in creating, editing, and maintaining sample code, SDKs, and reference implementations.
• Test and validate code examples for clarity, accuracy, and reliability.
• Contribute to repository management (e.g., GitHub), version control, and release notes.
• Draft and update how-to guides, FAQs, technical articles, and internal documentation.
• Help maintain the developer documentation portal and track content updates.
• Perform usability testing of developer tools and documentation to identify pain points.
• Gather and summarize feedback from internal teams or external developers to inform improvements.
• Monitor bug reports, support tickets, and feedback from technical implementers.
• Help triage technical support issues and route them to the appropriate internal team or individual.
• Maintain tracking logs for documentation updates, feedback received, and issues resolved.
• Assist in the preparation and delivery of technical webinars, tutorials, and workshops for RESPECT implementers.
• Support logistics such as slide preparation, live demos, recordings, and Q&A support.
• Monitor support tickets and community questions; help triage or resolve issues.
• Maintain tracking logs for technical feedback, requests, and resolutions
• Collaborate with support, engineering, and product teams on improvements.
• Support testing and documentation of interoperability bridges and APIs.
• Assist in validating integration tools and aligning with relevant standards.

Qualifications & Competencies:

• Degree in Computer Science, Information Technology or related field (or equivalent experience).
• 2–5 years of experience in a technical support, developer relations, or documentation role is preferred.
• Candidates across Africa are encouraged to apply
• Prior experience working in EdTech, nonprofits, or open-source projects is a plus.
• Basic proficiency in one or more programming languages (e.g., Python, JavaScript, or Java).
• Familiarity with Git and GitHub or similar version control tools.
• Basic understanding of software development workflows, APIs, and SDKs.
• Strong technical writing and content formatting skills in English.
• Comfort working with platforms like GitBook, or documentation CMS tools.
• Detail-oriented and organized with a proactive mindset.
• Curious and eager to learn new technologies and improve user experience.
• Strong communicator, especially when explaining technical concepts to diverse audiences.
• Mission-aligned with a strong interest in education, narrowing the digital divide, and digital public infrastructure for the public good.