Product Owner – Process Digitization at HF Group

Principle Accountabilities

• Define and communicate a clear vision and roadmap for process digitization initiatives.
• Identify and evaluate opportunities to digitize and optimize core and support processes to improve operational efficiency, reduce costs, and enhance the overall experience for customers and employees.
• Develop prioritization frameworks to select the highest impact initiatives in alignment with strategic goals.
• Own and manage the process digitization product backlog, ensuring it is well-prioritized and clearly defined.
• Translate business requirements into actionable user stories and acceptance criteria for the agile delivery teams.
• Lead and collaborate with cross-functional agile squads to deliver high-impact digital solutions, ensuring timely and high-quality execution.
• Iterate and enhance solutions based on continuous feedback and performance data.
• Serve as the main point of contact between business units, technology teams, and external partners for process digitization initiatives.
• Work closely with business process owners to deeply understand needs, pain points, and opportunities for improvement.
• Regularly communicate progress, achievements, and metrics to the Head of Process Digitization Tribe and other key stakeholders.
• Champion a user-centered design and delivery approach in all process digitization efforts.
• Ensure digital processes are intuitive, easy to adopt, and contribute positively to customer and employee experiences.
• Define, measure, and report on key performance indicators (KPIs) for digitization projects, including efficiency gains, cost savings, error reductions, and adoption rates.
• Leverage data insights to inform continuous improvement and future opportunities.

Key Competencies and Skills

• Proven track record of delivering digitization or automation projects (e.g., RPA, workflow automation, low-code platforms).
• Strong understanding of the design thinking methodology and has demonstrated experience applying.
• Proficiency with product management tools like Azure DevOps, Jira, Figma

Minimum Qualifications, Knowledge and Experience

Experiences & Qualifications (Academic and Professional)

• Bachelor’s degree in Business, IT, Computer Science, or a related field.
• Certification in Agile methodologies (e.g., CSPO, SAFe Product Owner) is preferred.
• 5+ years of experience in product ownership, business analysis, or process improvement roles, with at least 2 years focused on process digitization or automation.
• Experience working in innovation, transformation, or digital change functions, preferably within financial services or similar industries.