CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.
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Responsible for maintaining positive customer relationships and for increasing the Bank’s revenue through marketing of the banks products and services to identified Retail Customers. Additionally, to ensure seamless and timely service to customers through interface with other areas of the Bank including Risk, Wholesale, Treasury, and Operations.
Duties:
Play a key role in client acquisition and management of existing client relationships consistent with the Bank’s strategy in-order to achieve desired quality business growth
Primarily responsible for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specific needs
Enhance client retention by providing a one-stop point of contact for all the client’s needs and requirements while providing world class customer service
Establish and develop various sales strategies to meet ever changing customer needs in liaison with the Marketing Team
Maintain, acquire and reactivate customer relationships to improve deposit liability growth and mix.
Effectively and proactively manage the cost of funds by mobilizing deposits from clients as well as developing and implementing initiatives that bring down the cost of doing business within the department
Conduct market research and competitor analysis within the industry and strategize on plans that will give the bank leverage and a competitive edge in the market
Monitor and control business office income and expenditure to ensure profitability.
Recommend the creation of viable and profitable risk assets to increase business office profitability
Maximize account profitability and increased wallet share by cross selling other products and services to the banks customers
Drive collections in customer’s account which will be used for FX and other businesses.
Ensure proper documentation throughout the credit application and ailment process
Prepare weekly and monthly statistics/performance reports for management use.
Reconcile all transactions on customer’s accounts where and when necessary.
Assist with the processing of customer’s letters of credit and invisible transactions.
Initiate and carry out recovery action on non-performing credits facilities
Maintain comprehensive database of the customer’s operational records including the existing and prospective customer data
Perform other duties as assigned by the departmental head or his/her designate.
KEY PERFORMANCE INDICATORS
To deliver on all targets and other KPIs as set out in your Scorecard/ performance contract
PBT Budget Achievement
Deposit Budget Achievement
80:20 Deposit Mix (Cheap Funds: Purchased Funds)
Average Product Per Customer
% Reduction in dormant accounts
Customer Retention Index
Number of Corporates accounts opened
Timeliness & effectiveness in completion of assigned tasks
Efficiency level at executing scheduled and ad hoc assignments
JOB REQUIREMENTS
Education
Minimum of Bachelor’s Degree and/or Professional Qualification in Banking related disciplines
Proficiency in Microsoft Office Suite
Professional qualification in Customer Relationship Management and Sales & Marketing
Experience
At least 3 years’ experience in a similar role
Must have experience in Sales, Personal/Business/or Retail Banking.
Experience in Credit Analysis and administration.
Experience in Bank operations covering Cash Management, Clearing, Accounts and Administration.
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