Research Operations Director at GeoPoll

Responsibilities

People Management

• Resource Allocation: Responsible for resource allocation of staff to projects, ensuring project teams have the right mix of skill levels needed for success, including managing staff leave and backups.
• Professional Development: Help team members achieve their full potential, by creating, monitoring, and supporting professional development plans, including skills assessments. Onboard new team members.
• Performance management: Conduct performance reviews, provide feedback to staff, and link development needs with resources for professional development.
• Financial oversight: Provide oversight for financial performance of projects.

Project Leadership

Lead selected projects end-to-end. Projects include CATI, CAPI, Web, and SMS projects for international development, social sector, and commercial projects. Responsibilities include:

• Ensuring timely and on-budget completion of deliverables aligned to the scope of work
• Project management, including overseeing technical staff, managing data collection subcontractors, client communication, and managing financials, schedule, quality, and risk
• Client communication, engagement, and feedback
• Conduct and oversee staff with technical tasks, including questionnaire development, training, data collection, quality control, data management, and reporting.

Internal Initiatives

Lead cross-cutting initiatives to enhance GeoPoll’s capabilities, quality, and efficiency, such as identifying opportunities for automation of tasks or operation or enhancing technical quality of work. Identify these cross-cutting initiatives, develop plans, oversee initiatives, roll out initiatives, monitor, and refine.

Project and Proposal Support

• Provide technical support to project teams as needed, particularly regarding questionnaire development, training, data collection, quality control, data, and reporting.
• Support GeoPoll’s business development team by providing technical inputs into selected proposals.

Qualifications

• Bachelor’s degree in the social sciences or similar field is required. An advanced degree is preferable.
• Minimum ten (10) years’ experience in survey research roles, with a minimum of 2 years’ experience serving in a people management role.
• People management: Demonstrated experience serving as an administrative supervisor, including coaching, mentoring, providing feedback, problem solving, and actively supporting professional development.
• Project management: Demonstrated experience managing survey research projects, including overseeing technical staff, managing data collection subcontractors, client communication, and managing financials, schedule, quality, and risk.
• Technical skills: Experience with all tasks in the survey lifecycle, including questionnaire development, training, data collection, quality control, data management, data analysis, and reporting. A successful candidate will be familiar with all of these tasks, and have expertise in several of these tasks.
• Excellent advanced problem-solving skills, organizational and communication abilities.
• Ability to work collaboratively in a fast-paced, multicultural environment.
• Demonstrated commitment to GeoPoll’s core values of Respect, Problem Solving, Being Customer Oriented, Honesty & Integrity, Being Team Players, and Seeking Continuous Improvement