Retail General Manger at Emerge Egress Consulting

Role Objective

• Our client is a rapidly growing outlet with branches in Nairobi and is hiring for a retail general manager who is versatile and has strong business acumen skills.

Core Duties and Responsibilities

• Responsible for the smooth, efficient, and profitable operation of the retail stores while protecting company assets and resources.
• Completes performance appraisals and assists with interviewing, selection, training, staffing, promotions, coaching, and discipline of employees as needed.
• Responsible for the strategic direction and leadership of all Retail sales activities.
• Responsible for executing strategy, building talent and operational excellence in all the stores.
• Responsible for general management, inventory management which includes loss prevention, sales training and workforce management.
• To ensure smooth operations of supply chain as a key responsibility; optimal stocking and consistency in supply.
• To plan and implement promotions by ensuring optimum use of budgetary allocations and maximizing benefits through sales.
• To analyze and use customer feedback and ensure a consistent, quality store experience for customers across all stores.
• Canvas the local market to stay informed on market trends, demographics and economy.
• Lead and be part of the decision making team to determine future strategic direction of retail business.
• Maintain high standards in all aspects of the retail’s appearance, operation, risk management and safety at all times including, conducting and documenting monthly property inspections.
• Work with media and marketing agencies to execute cost-effective, profit-enhancing marketing and consumer marketing programs.
• Understands the complexity of external and internal customer relationships actively identifies concerns and creates counter measures.
• Evaluates competitors from the customer’s perspective to identify how / where to differentiate to gain market share.
• Responsible for building and maintaining a high performing team in the Retail business through acquisition and development of talent at all levels.

Key Competencies

• Strong Business Acumen Skills
• Flexibility
• High Integrity and Transparency
• Effective Communication and People skills
• Ability to build a cohesive team by utilizing proven motivational, coaching and mentoring techniques

Job Specifications and Qualifications

• Bachelor's Degree in Business Administration, Retail Management, Operations Management
• At least 5 years demonstrated experience Retail Business.
• Familiarity with work order management software tool
• Strong literacy in Microsoft Office Suite