Sales Lady (Perfume Section) at City Walk Ltd

SCOPE AND GENERAL PURPOSE OF JOB 

• As a Perfume Sales Lady in our retail company's perfume section, you will play a pivotal role in providing exceptional customer service and driving sales in the fragrance department. You will assist customers in selecting and purchasing perfumes, ensuring they have a memorable shopping experience while meeting sales targets.

DUTIES AND RESPONSIBILITIES 

Customer Engagement:

• Greet and approach customers with a friendly and welcoming demeanor.
• Assist customers in finding their preferred fragrances and provide recommendations based on their preferences.
• Provide product knowledge and information about various perfume brands and scents.
• Engage in active listening to understand customer needs and preferences.

Sales and Upselling:

• Promote and sell perfumes to meet or exceed individual and team sales targets.
• Upsell complementary products, such as, travel-sized fragrances or gift sets.
• Utilize persuasive selling techniques to encourage customers to make informed purchasing decisions.

Product Knowledge:

• Stay up-to-date with the latest perfume trends, new arrivals, and product features.
• Educate customers on the unique characteristics of different fragrances and brands.
• Maintain a deep understanding of the fragrance notes and ingredients.

Merchandising and Stock Management:

• Ensure the perfume section is well-organized, clean, and visually appealing.
• Monitor inventory levels, restock shelves, and report stock shortages to the management.
• Assist in setting up and maintaining attractive perfume displays.

Customer Service:

• Address customer inquiries, concerns, and returns in a courteous and efficient manner.
• Handle cash transactions, operate the cash register, and maintain accurate sales records.
• Provide after-sales service, such as gift wrapping and perfume sample distribution.

Compliance and Security:

• Follow store policies and procedures regarding security, loss prevention, and safety.
• Assist in preventing theft and report any suspicious activities to management.

Team Collaboration:

• Work collaboratively with other sales associates, the Section Manager, and store staff to achieve team goals.
• Participate in team meetings and training sessions to enhance product knowledge and sales skills.

QUALIFICATIONS.

• Diploma or Bachelor's degree in Business, Sales, Marketing or a related field.
• Previous retail sales experience in the perfume section.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• A passion for fragrances and a keen sense of smell.
• Ability to work in a fast-paced retail environment.
• Math skills for handling transactions.
• Attention to detail and a well-groomed appearance.