Sales Operations Manager at Viamo

Key Responsibilities

• Manage Viamo’s internal sales team tools, identifying and coordinating improvements to ensure they are consistently updated. These currently include:

HubSpot CRM

• Lead CRM Strategy:
• Define and execute a strategic roadmap for CRM system improvements, aligning with the organization’s sales goals and evolving business needs.
• Own CRM-related data reporting processes, including the development of HubSpot dashboards to create data for decision-making
• Monitor emerging trends and tools in CRM technology and lead adoption to maintain cutting-edge capabilities.
• Enhance User Experience and Adoption:
• Conduct regular onboarding & training sessions to maximize CRM adoption and ensure compliance with best practices across regions and teams.
• Gather user feedback to continuously refine and enhance the CRM interface and workflows.
• Implement Robust Data Governance Policies:
• Establish clear data hygiene standards to ensure CRM data integrity, completeness, and security.
• Automate and optimize data entry and maintenance processes to reduce manual effort and errors.
• Ensure all information entered in HubspotCopper is up to date and accurate for all countries by performing weekly and monthly audits.
• Lead CRM Integrations:
• Oversee integration efforts between HubSpot and other tools such as Gong.io, Google Data Studio, Excel, Google Suite, Wordpress, etc..
• Work closely with internal and external stakeholders to troubleshoot and resolve CRM-related issues.
• Continuous Improvement:
• Regularly audit CRM-related processes to identify inefficiencies and recommend corrective measures.
• Benchmark CRM performance metrics against industry standards to ensure high effectiveness.

Gong.io

• As with HubSpot, define and execute a strategic roadmap to maximize Gong's adoption, analysis and reporting capabilities, and support for Sales coaching and learning
• Sales Processes & Resources
• Support the design and dissemination of scalable sales operations processes and resources, as determined by the Director of Sales Operations
• Prepare and continually improve recurring presentations such as the Sales Leadership meeting, Bookings Day, Sales Card, etc. Prepare
• Develop and update additional Sales resources as required

All other Sales supporting duties as required

Key Performance Indicators

• CRM and tool adoption and completion
• Team achievement of quarterly Bookings targets
• Team achievement of 80% of reps over 80% of Bookings targets
• Timely and quality achievement of Quarterly Key Results

Team and Reporting Structure

• Reports to the Director of Sales Operations

Location

• Flexible (time zone GMT to GMT +5hrs desirable).

Profile

Required

• Bachelor's degree.
• At least 3 years of experience in administrative operational tasks in any combination of: social enterprise, INGO, mobile network operator, ICT4D, start-up.
• Excellent verbal and written communication skills in English and an ability to communicate clearly with a range of people from diverse backgrounds and cultures.
• Demonstrated self-management/entrepreneurial skills, adaptability, and resourcefulness.
• Experience managing CRM systems, ideally using HubSpot as an admin
• Experience using Google Drive, Excel, Powerpoint, and their Google Suite equivalents
• Experience with data reporting & analysis for presentations and learning