Sales Representative at ITM Kenya Ltd

• The Sales Representative is responsible for promoting and selling a comprehensive range of genuine Isuzu vehicle parts, accessories, and service solutions. This role involves understanding customer needs, offering tailored parts and service packages, and ensuring a high level of customer satisfaction through excellent product knowledge and relationship management.

Responsibilities

• Sales & Customer Service:
• Promote and sell Isuzu genuine parts, accessories, and vehicle servicing solutions to both existing and potential customers.
• Provide expert advice on Isuzu parts and service offerings, helping customers select the right components and maintenance packages for their vehicles.
• Handle all customer inquiries—face-to-face, online, or via phone—promptly and professionally.
• Process orders efficiently: check stock, source parts, and schedule services or coordinate delivery timelines.
• Inventory & Stock Management:
• Monitor and maintain appropriate stock levels for high-demand parts and frequently used service items.
• Accurately record inventory transactions and place timely orders to replenish stock.
• Collaborate with the warehouse and service teams to ensure timely and accurate delivery and installation.
• Relationship Building:
• Develop and maintain strong, long-term customer relationships through personalized service.
• Identify customer needs proactively, offering tailored parts and service packages.
• Provide after-sales support, address issues, and follow up to ensure customer satisfaction.
• Sales Targets & Reporting:
• Meet or exceed monthly and quarterly sales targets for both parts and service packages.
• Prepare and maintain detailed sales reports, tracking performance against targets.
• Upsell additional services, accessories, and related parts to enhance customer experience and vehicle longevity.
• Product Knowledge & Training:
• Stay updated on Isuzu’s product and service offerings, technical updates, and industry trends.
• Participate in ongoing training sessions to improve sales techniques and ensure compliance with brand standards.
• Customer Retention & Support:
• Manage customer returns and part/service-related issues in accordance with Isuzu’s policies.
• Promote loyalty programs, service packages, and incentives to drive repeat business and long-term customer retention.

Requirements

Skills & Qualifications:

• Proven sales experience in the automotive or parts/service industry.
• Strong technical knowledge of vehicle parts, servicing procedures, and automotive systems.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Strong organizational and time management skills to handle multiple customer requests efficiently.
• Team player with the ability to also work independently.
• Familiarity with inventory and service management systems is an added advantage.

Education & Experience:

• Diploma in Automotive Engineering, Business, or a related field preferred.
• Minimum 1–2 years of experience in automotive parts or service sales.
• Prior experience with Isuzu vehicles, parts, or service offerings is highly desirable.