Scheme Cordinator at Medical Administrators (K) Limited (MAKL)

Reports To          Service Provider Manager,

Level     Entry Level Executive Position,

We are seeking an outgoing and customer service-oriented relationship manager to join our organization and work with our Service Providers . In this role, you will be responsible for meeting with the Service

Responsibilities

• Maintain good relationships with Service Providers and build a good rapport so that the business can maximize the value of those relationships
• Maintain good relationships with Service Providers so that the business can maximize the value of those relationships
• Identify key contacts at the Service Providers to establish and foster relationships
• Participate in one-on-one meetings with service providers so as to understand any problems and challenges and identify ways the business could better address those needs
• Escalate any matters that need urgent attention with a view to resolve the matters
• Build a good rapport with the service provider and provide excellent Customer service to maintain a positive reputation for the business
• Resolve any complaints from the Service providers promptly and professionally
• Public Relations- build connections on behalf of the company.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments on Servive Provider matters
• Other duties as assigned.

Qualification And Experience

• Minimum Diploma in relevant field
• 1 years’ experience in service industry
• Experience in the service or Hospitality industry will be an added advantage.
• Customer Relationship Management Skills, Strong communication skills and Strong Interpersonal Skills & People Centric.
• Strong stakeholder Management skills
• Time Management
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Knowledge and experience in reading, analyzing, and interpreting reports and support procedures.
• Proficiency in MS Office – specifically Excel, Access, Word, PowerPoint.
• Ability to effectively present information and respond to questions from management, peers and customers.
• Self-driven, customer centric and team player
• Excellent Negotiation, Communication and Interpersonal skills
• Customer service skills
• Willingness to go the extra mile