Security Control Room Supervisor at Equity Bank Kenya

Responsible for the effective operation, supervision, and coordination of physical security systems across the Bank’s network. Oversee the real-time monitoring of CCTV, access control, alarms, and related systems, ensuring incidents are promptly addressed and resolved. Lead a team of control room operators, ensuring adherence to security protocols, reporting standards, and escalation procedures, while working closely with internal stakeholders and service providers to maintain a secure banking environment.

Key Accountabilities

• CCTV, access control, alarms, security guarding, patrols solutions, security lighting and integrated solutions monitoring and ensuring any faults are followed up with the responsible bank units and services providers and resolved.
• Carry out access cards & biometrics configuration and deletions.
• Access control and keys issuance management monitoring.
• Alarms monitoring, resolutions, and response monitoring and liaison with emergency response providers during response incidents.
• Asset movement gate passes authorizations.
• Security Snap checks reports review and follow ups with units to ensure compliance with snap checks procedures.
• CCTV footages and access logs reviews.
• Investigations footages backups and release control.
• Access control audit reports (Monthly, quarterly) and as required.
• Clean desk monitoring across the bank units.
• Incident response follows ups, monitoring and updating internal stakeholders.
• Security escorts provision to requests made by internal stakeholders.
• Physical security incident reporting and follows on closure.

Qualifications

Qualifications And Experience

• Bachelor’s degree in criminology, Security Management, Security technology systems or a related field.
• KCSE Certificate with a minimum grade of C+
• Minimum of 3 years’ experience in security systems operations, with at least 2 years in a supervisory role within a control room environment.
• Proven experience in security incident management, investigations, and physical security system monitoring (preferably in a banking, fintech, or financial institution).
• Experience in supervising manned guarding teams and coordinating response operations.