Senior ICT Officer, ICT Department at Competition Authority of Kenya (the Authority)

Ref No. CAK/01.02/2024

Job Description

Systems Administration

• Administering user accounts, permissions, and access rights on the Active Directory and systems databases.
• Offering service and infrastructure support to users.
• Maintaining on-site and off-site data centres;
• Implementing and updating the data disaster recovery plan and back ups
• Ensuring the availability, capacity, security, stability and performance of all systems in use at the Authority;
• Assisting with researching, planning, implementing and installation of new servers/systems in the ICT environment;
• Controlling access permissions and privileges to various databases
• Recommending periodic upgrades to the systems, database servers and database management systems software’s.
• Evaluating and improving ICT Systems and processes to provide a more efficient ICT environment;
• Evaluating and testing new software to ensure its operability on the Authority’s network;
• Updating of systems documentation, setups and protocols;
• Designing and carrying out the implementation of back up procedures, security measures and guidelines to safeguard ICT installations and systems against violations either accidental or unauthorized;
• Monitoring performance and managing system parameters to provide fast query responses to front-end users;
• Undertaking back- end organization of data and front-end accessibility for end-users;
• Allocating system storage quotas and advising future storage requirements for the database /file server system;
• Creating system backup schedules and test for their effectiveness.
• Reviewing, test implemented ICT business continuity and Disaster Recovery Plans for the Authority.
• Implementing ERM and BCM within the department
• Implementing ISMS and QMS within the department
• Supervising various ICT outsourced services as per agreed signed SLA’s
• Managing and ensure effectiveness of CAK servers and systems, including those hosting ERP, CMS, ICT Helpdesk, SharePoint (for document management), CAK Portals (E-filing portal, Staff HRMS portal, Recruitment portal, eProcurement portal), mobile applications, e-mail and backup servers/systems at the DR site, and their associated operating systems and software;
• Managing and ensuring optimal operation of all network hardware and equipment, including routers, firewall, switches, Wi-Fi devices, UPSs, PABX etc.;
• Managing and ensuring effectiveness of security solutions, including firewalls, anti-virus solutions and intrusion detection systems;

Network Administration

• Initiating development and implementation and reviewing of policies and procedures
• Ensuring the availability, capacity, security, stability and performance of the networking infrastructure in the Authority;
• Monitoring network traffic and ensuring optimal speeds and capacity are being met;
• Updating documentation on networking setups and protocols at the Authority;
• Creating backup for all network configurations;
• Conducting the investigations, dawn raids and seizures in digital evidence gathering in collaboration with other departments.

Job Specifications

• Bachelor’s Degree in any of the following disciplines: - Computer Science/ Business Information Technology, Telecommunication/ Electronic Engineering or equivalent qualifications from a recognized institution;
• Have five (5) years relevant work experience;
• Certification in any of the following CCNA, MCSE/ MCTS/ MCITP/ ITIL/ CCNP/ CEH/ SQL;
• Certification in Microsoft NAV and CRM;
• Member of a professional body if applicable;
• Knowledge of Programming;
• Good Communication and Interpersonal Skills; and
• Fulfilled the requirements of Chapter Six of the Constitution.