Senior Medico-Administrative Assistant at United Nations High Commissioner for Refugees (UNHCR)

Duties

• Administrative support is provided to the activities of the SRMOs and RSWOs, in line with the Regional Representation/Support Hub strategic objectives.
• Receive, review and route all incoming material, indicating priority items and place the information along with any background information with the digital medical file for the attention of the physician.
• Receive clients, arrange client consultations and respond to enquiries of a medico-administrative nature.  
• Prepare correspondence of a medical and semi-technical nature in English and/or French.  
• Process mission requests, recruitment, periodic and exit examinations and verify that the medical file is complete.  
• Process requests for non-emergency medical evacuations of national staff (not requiring an air ambulance) and inform the field offices and HQ of the recommendations made by the medical officer.  
• Handle all documentation relating to maternity leave, sick leave and, if necessary, forward sick leave notices to the administration.  
• Register all processed information on the medical service database.  
• Exercise absolute secrecy when dealing with sensitive confidential medical issues.
• Assist in the digital maintenance of staff medical files of present and former staff and their families.
• Consolidate statistics in respect of mortality and morbidity, evacuations, service incurred accidents, sick leave, compensation claims, and disability cases for the countries of responsibilities.  
• Manage applications to participate in first aid courses. 
• Provide administrative support to travel, training and other operational activities of the SRMOs and the RSWOs.
• Provide training on Medical Evacuation, SL, ML, Disability and Staff Compensation procedures to the HR and Administrative officers.
• Perform any other related duties as required, including occasional support to the administrative regional secretariat.
• Enforce implementation of existing staff health and psychosocial welfare policies.
• Access to confidential staff medical data.
• Provide first aid and emergency services in response to accidents in the workplace.
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

For G5 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Field(s) of Education 

Certificates and/or Licenses 

• Medical Secretarial
• Nursing

Relevant Job Experience

Essential

• Minimum 2 years of administrative experience in a UN medical service or equivalent environment. Can gauge when a situation or a client requires the physician¿s immediate attention. Excellent communication, presentation and drafting skills and ability to understand diverse medical terminology. Strong knowledge and full command of the most common office digital software.
• Fluency in English and very good knowledge of French (Fluency in French and very good knowledge of English for the Dakar position).

Desirable

Nursing Degree. Experience in UNHCR administrative procedures in travel management, purchase ordering and/or requisitioning. Extensive knowledge of the WHO International Statistical Classification of Disease and Related Health Problems (ICD10). Knowledge of the medical service database Medgate. Knowledge of UNMIS, MIP and UN Compensation Committee and Pension Fund Rules. Training experience and facilitation is an asset. Extensive knowledge of the WHO International Statistical Classification of Disease and Related Health Problems (ICD10). Knowledge of the medical service database essential. Knowledge of UNMIS, MIP and UN Compensation Committee and Pension Fund Rules.