Senior Pension Administrator at APA Life Assurance Company Ltd

KEY PRIMARY RESPONSIBILITIES

• Maintenance of accurate records of the Scheme member’s’ particulars including information on employer and employee contributions.
• Review and ensure timely and accurate processing of contributions, reconciliations, and exception handling.
• Prepare and submit quarterly administration reports to trustees and regulators.
• Ensure compliance with Retirement Benefits Authority (RBA) and scheme trust deeds and rules.
• Support benefit and claims processes by validating member data and history.
• Participate in trustee meetings, AGMs, and prepare necessary documentation.
• Liaise with clients, custodians, fund managers, and auditors on scheme administration matters.
• Maintain and update scheme documentation, SOPs, and compliance checklists.
• Contribute to process improvement, system automation, and team training initiatives.
• Manage clients’ enquiries and complaints
• Send contribution statements to scheme members

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in actuarial science, Finance, Business Administration or related field.

JOB SKILLS AND REQUIREMENTS

• Strong understanding of pension operations, trust structures, and regulations.
• Excellent attention to detail and analytical skills.
• Proficient in pension administration systems and Microsoft Office applications.
• Strong communication and interpersonal skills.
• Ability to prioritize tasks, work independently, and manage multiple deadlines.

PROFESSIONAL QUALIFICATIONS

• TDPK
• CII/IIK Qualifications will be an added advantage

EXPERIENCE

• At least 5 years’ relevant experience