Service Delivery Lead, GSE Maintenance at Swissport

• We are seeking a professional with proven track record in service delivery provision that will lead, motivate, engage and inspire all staff across multiple teams to ensure the delivery of great customer experiences in line with Swissport formula. Applications are invited from candidates to fill the above position.

Main responsibilities

• Create the right conditions for maintenance and repair of Ground support Equipment (GSE) according to the manufacturer’s manual and facilities fixtures and fittings. 
• Draw up a monthly maintenance program and create schedules for all equipment and facilities fixtures and fittings. 
• In liaison with procurement and BLM, plan and ensure requisitions for consumable and stock items including spare parts from foreign manufacturers. 
• Monitor fuel consumption of all GSE and advise any deviations providing input on possible cost saving measures, verify fuel vouchers and allocations. 
• Raise purchase requisitions and follow up on the ordered spares with the procurement team to facilitate the planned and corrective maintenance. 
• Convert the Maximo service requests into a work order, close and complete work orders and ensure that all repairs follow the electronic work order process. 
• Liaise with both the Manager, Maintenance and SDL Maintenance (Production) to optimize the stock level in the GSE stores. 
• Proper filing of the maintenance, government inspection and water analysis reports. 
• Ensure the accuracy of the Daily Fleet Status Report in Maximo. 
• Maintain, monitor and report on agreed Key Performance Indicators (KPI’s) using all available tools and systems (Maximo). 
• Ensure compliance with all SOP’s and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
• Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility. 

Professional qualification and experience

• Education: University Degree in Engineering or related field
• Professional Qualifications- Dip in Automotive Mechanical Engineering
• Experience: 3 - 5 years’ in relevant field 
• Excellent communication and interpersonal skills
• Commercial Acumen 
• Good Planner, who pays attention to detail and is a team player.
• Leadership and people management skills