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  • Posted: Apr 12, 2025
    Deadline: Apr 25, 2025
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  • Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...
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    T24 Application Support Specialist

    KEY RESPONSIBILITIES

    • Evaluates and reviews all incidents and requests assigned for eventual resolution.
    • Maintains resolution traction of system core functionality issues like in Loans module.
    • Evaluates the Loans reports with a view to correcting exceptions using the embedded BSO tools.
    • Ensures any emergent core issues are escalated and tracked appropriately,
    • In liaison with Financial Reporting unit, perform analyses of any ad-hoc General Ledger mismatch exceptions.
    • Analyzes and resolves all T24 2nd Level Requests duly assigned to the team.
    • Works with the change stakeholders to ensure requisite core banking parameters are inputted in T24, after a change promotion.
    • In liaison with other IT BSO team members, ensure the Account Statements repository is optimally functional.
    • Works collaboratively with the business units and project teams on any core banking issues requiring cross-functional collaboration.

    MINIMUM POSITION QUALIFICATION REQUIREMENTS 

    Particulars  Detail Specific Field or Qualification   Need Type4 

    Education 

    • Bachelor’s degree  Any IT related      RQ 

    Professional   Qualifications  

    • ITIL or any IT related     RQ 
    • Master’s degree Any IT or Business related   AA 

    Total Minimum No of Years Experience Required 

    • 3 Years

    Detail Minimum No of Years Need Type5

    • Experience Area 1 – T24 Core Banking Systems      3 ES 
    • Experience Area 2 – Credit Operations(AA, LD)     2 ES 
    • Experience Area 3 – IT Projects    2  ES 
    • Experience Area 4 – Quality Assurance   2 ES 
    • Experience Area 5 – Emerging banking Technologies   (e.g. Mobile, Internet, Agency Banking)   2  DE 

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    Method of Application

    Interested and qualified? Go to KCB Bank Kenya on eoin.fa.em3.oraclecloud.com to apply

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