Team Leader (Marketing Executives) – Nairobi CBD at CIC Insurance

PURPOSE:

To grow retail revenues from the commercial market by leading a team of Marketing Executives and ensuring high performance, compliance, and excellent customer service.

PRIMARY RESPONSIBILITIES:

• Provide daily leadership, coaching, and performance management to a team of Marketing Executives to drive revenue growth and deliver world-class retail service.
• Conduct regular field visits with team members, offering on-the-ground support, mentorship, and feedback.
• Train the team on insurance products, customer onboarding processes, and sales techniques.
• Monitor and manage daily sales activities and productivity, including SME production tracking.
• Ensure full compliance with company policies and regulatory guidelines in all retail acquisitions.
• Oversee follow-up on policy renewals and premium debt collections from both retail and SME clients under the team’s portfolio.
• Plan and execute market activations and sales storms in targeted locations to generate qualified leads.
• Conduct regular client visits to strengthen relationships and enhance customer retention.
• Compile and submit accurate weekly and monthly performance reports for the team.
• Carry out any other duties as assigned from time to time.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

• Education    Bachelor’s Degree    Bachelor’s degree in a related field
• Professional Qualification    Certificate of Proficiency

Experience Required:

Required years of experience

• Up to two (2) years’ relevant experience.