Technical Service and Support Manager- Automotive Aftermarket at Bosch Africa

Job Description

Technical Service Support (TSS) is the expert for aftersales support in the country/ region and drives the AA aftersales related activities by steering and optimizing fields of competence: Technical and product trainings, Field service, Warranty handing, Support to Automotive aftermarket (AA) sales.
Strategic topics:

• Steering and optimizing main TSS activities in the country
  • Technical and product trainings
  • Field service for diagnostic equipment business
  • Warranty handing
  • Technical support to sales of spare parts
  • Technical support to authorized workshops
• Develop and execute concepts how to increase turnover within sales of Technical trainings and Field service
• Analyze market for potential customers or additional sales opportunities
• Responsible for pricing of services
• Support customer exhibitions to promote Bosch products
• To create communication strategy for TSS services

Qualifications

Education and Experience:

• Degree / Diploma: Technical studies.
•  5-8 years in a similar role in Automotive sectors.
• Analytical background: MS Excel advanced and modelling competence.

Personal Characteristics:

• High analytical skills, problem solving skills.
• Strong communication skills.
• Strong Numerical reasoning.
• English speaking: Other languages advantageous.
• Assertiveness.
• Strong team player.
• Deadline and performance driven.