Tour Consultant at Gemfinders Safaris

Gemfinders Safaris is looking for a Tour Consultant responsible for researching, creating, marketing and operating interesting and innovative tour packages to meet market demand.

The ideal candidate will uphold our core values (punctuality, innovation, flexibility and accuracy) to ensure ultimate guest destination satisfaction. He/she likes meeting new people, is enthusiastic and outgoing, and has high energy.

Duties and responsibilities:

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Track and notify travellers of payment received and balance due
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
• Manage tour schedule in booking system including quotes, bookings, cancellations, additions, etc.
• Create and update electronic records of clients
• Manage relationships with various community and marketing partners, remaining highly accessible to stakeholders.
• Complete client-requested errands, within reason.
• Deal with emergencies, such as helping a holidaymaker who is ill or those needing to contact family members urgently
• Deliver exceptional customer service: take customer calls, respond to online reviews and client emails, and facilitate refunds/cancellations or payment issues, and general customer support.
• Position may require some social media and website management: reply to reviews and make occasional posts.
• Conduct post-tour evaluations, analyse and report on response.
• Attend conferences/tourism events to maintain familiarity with tourism trends
• Any other duties and responsibilities as assigned by management from time to time

Qualifications and key skills:

• Demonstrable experience in tour planning, marketing and operations
• Relevant academic/educational qualification
• Excellent organizational skills, good judgement and highly professional
• Polished logistical and Common-sense approach to problem-solving

If you meet the above qualifications kindly email your application to [email protected] on or before 15th December 2022. Please state your current and expected salary.