Travel Consultant at ATS Travel

Key qualifications

• Bachelor’s Degree in Travel and Tourism from a reputable university
• IATA Diploma in Travel and Tourism
• Excellent Knowledge of Galileo booking system
• Minimum of 2 years experience in a travel agency 

Job Duties /responsibilities

1. Able to organize travel from beginning to end through booking air tickets.
2. Assist in 24/7 support
3. Issue and Reissue air tickets using the Galileo reservation system
4. Handling all inquiries related to domestic and international air ticketing
5. Carrying out all follow-up procedures pertaining to customer level i.e reconfirming, re-issuing &refunding of air tickets.
6. Make alternative booking arrangements if changes arise during the trips
7. Up–to–date on airline rules & regulations and current affairs within the industry
8. Maintain professional image as per organization image quality standards.
9. Advising client on travel arrangements E.g Passport travel information per country
10. Keeping clients up to date with any changes (flights delays, Cancellations) etc
11. Secure new client sales and retention through customer service provided